Store Manager

3 days ago

Gurgaon, Haryana, India VegNonVeg Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Description:

We are looking for a Retail Store Manager to organize daily operations, drive sales and motivate our staff to provide excellent customer service. To be successful in this role you should have work experience working in or managing various roles in Retail stores. You will help increase profitability, boost customer engagement and turn our store into a great experiential center for the community.

Responsibilities:

● Manage day-to-day operations of the store.

● Hire and onboard new staff.

● Train employees on products, processes and customer service.

● Work with the BOH & operations team for stock movements and online order fulfillment to meet

benchmarked TATs.

● Maintain updated records of daily, weekly and monthly revenues and expenses.

● Advise staff on the best ways to resolve issues with clients and deliver excellent customer service

measured by CSS scores.

● Ensure cleanliness & hygiene of the store is maintained.

● Collaborate closely with the merchandising, ensuring optimum stock and display levels are maintained

as per store display capacities and sales targets.

● Listening to customer complaints and queries and addressing their concerns in an efficient yet friendly

manner, and reporting to the sr management without delays

● Establishes effective and positive communication amongst all team members.

● Maintain proper coverage and employees' schedules ensuring that the store maintains customer service

standards and employees adhere to org policies..

● Ensures all cash handling and auditing procedures are upheld while maintaining 0 shrinkage.

● Manage the Store P&L effectively to achieve profitability goals set by the organization.

● Monitor sales performance and analyze trends to identify opportunities for improvement.

● Set targets for the store team and help them work towards the targets daily.

● Planning and executing all sales promotions effectively and efficiently.

● Guides fellow employees to follow all SOPs and sets an example for the team.

● Promotes and practices a safe work environment, reports potential safety hazards, operational inconsistencies and employee incidents to the HR/Sr Mgt. Documents employee incidents, accidents, conducts initial investigation and determinations of root cause in the interest of maintaining a safe work environment.

● Oversee facilities maintenance of fixtures and equipment.

Requirements:

● Graduate

● 2-4 years of experience in Retail as a Senior Executive or Manager.

● Ms Excel, Word & PowerPoint knowledge mandatory.

● Must have excellent verbal and written communication skills

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