Email and chat process Executive

1 week ago

Chennai, Tamil Nadu, India RSOFT TECHNOLOGIES PRIVATE LIMITED Full time ₹ 3,40,800 - ₹ 4,11,600 per year
  • Age limit:20 to 30.
  • Respond to Customer Inquiries: Answer customer questions and address concerns promptly and professionally via email and chat platforms.
  • Resolve Issues: Troubleshoot and resolve customer issues, complaints, and technical problems, ensuring timely and effective solutions.
  • Provide Product & Service Information: Offer accurate and comprehensive information about the company's products, services, and policies.
  • Document Interactions: Maintain detailed records of customer interactions and update customer records as needed.
  • Escalate Complex Issues: Identify and escalate complex or unresolved issues to the appropriate teams or supervisors for resolution.
  • Ensure Customer Satisfaction: Strive for high levels of customer satisfaction by demonstrating empathy, understanding, and proactively following up with clients.
  • Meet Performance Standards: Adhere to established service level agreements (SLAs) and performance targets for response and resolution times.
  • Collaborate Internally: Work with other departments to resolve customer concerns that require cross-functional support.

Job Types: Full-time, Permanent, Fresher

Pay: ₹28, ₹34,664.97 per month

Benefits:

  • Provident Fund

Work Location: In person

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