
Guest Services Officer – Front Office
2 days ago
We are looking for a highly skilled and experienced Guest Services Officer to join our team at Hyatt Regency Ludhiana. The ideal candidate will have 2-4 years of experience in the hospitality industry, preferably in front office operations.
Roles and Responsibility
- Manage front office operations, ensuring seamless guest services and high customer satisfaction.
- Handle guest inquiries, resolve issues promptly, and provide excellent customer service.
- Coordinate with other departments to ensure efficient guest room preparation and check-in processes.
- Maintain accurate records of guest interactions, transactions, and preferences.
- Implement effective communication strategies to enhance guest engagement and loyalty.
- Collaborate with the housekeeping team to ensure high standards of cleanliness and maintenance.
Job Requirements
- Proven experience in front office operations, preferably in a hotel or resort setting.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work effectively in a fast-paced environment, handling multiple tasks simultaneously.
- Strong attention to detail, maintaining accuracy and efficiency in record-keeping.
- Familiarity with hotel management systems and software applications.
- Ability to adapt to changing situations, remaining calm and professional under pressure.
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