Customer Support Associate

3 days ago

Gurgaon, Haryana, India Bridgexcel innovations pvt ltd Full time ₹ 2,64,000 - ₹ 2,88,000 per year

Job Title: Customer Support Executive – Email Process

Location: Gurugram

Experience Required: 1+ Years in Email Support

Joining: Immediate Joiners Preferred

Job Summary:

We are seeking a proactive and customer-focused Customer Support Executive for our Email Process. The ideal candidate should have at least 1 year of experience in handling customer queries via email, with strong communication skills and the ability to resolve issues efficiently while maintaining high customer satisfaction.

Key Responsibilities:

  • Handle customer queries professionally via email in a timely manner.
  • Understand customer concerns and provide accurate, valid, and complete information.
  • Resolve customer complaints and queries to maintain satisfaction.
  • Coordinate with internal departments for smooth issue resolution.
  • Maintain records of customer interactions and regularly update the database.
  • Ensure strict adherence to quality, compliance, and process guidelines.

Key Requirements:

  • Minimum 1+ year of experience in Email Support.
  • Excellent written and verbal communication skills in English.
  • Strong problem-solving skills with the ability to handle pressure.
  • Familiarity with CRM tools and customer service software is a plus.
  • Good typing speed and attention to detail.
  • Willing to work in rotational shifts, including weekends (if applicable).

Job Type: Full-time

Pay: ₹22, ₹24,000.00 per month

Language:

  • English (Preferred)
  • Hindi (Preferred)

Work Location: In person

Speak with the employer

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