 
						Guest Services Specialist
4 days ago
The Guest Services Specialist will be responsible for providing exceptional customer service, handling guest inquiries, managing reservations, and ensuring guest satisfaction
Key Responsibilities:
- Respond promptly to guest inquiries via phone calls, messages, and social media DMs
- Provide detailed information about property features, amenities, and booking procedures
- Coordinate and manage reservations, cancellations, and special requests
- Maintain accurate records of guest interactions, transactions, and feedback
- Liaise with clients and internal teams to ensure smooth guest experiences
- Identify and suggest ideas to improve guest satisfaction and increase sales
- Collaborate with team members to ensure consistent service standards across all properties
Key Requirements:
- Guest Services and Customer Service skills
- Working days : 6 days a week with a holiday on a weekday.
- Comfortable with tools/whatsapp to reply to the messages and quickly solve guest questions.
- Client management
- Experience with Cash Handling and maintaining accurate transaction records
- Ability to handle guest inquiries and resolve complaints efficiently
- Create reports with insights, recommendations & next steps.
- Help with insights from your guest conversations to the marketing team to help boost enquiries.
- Strong Interpersonal Skills and excellent Communication abilities
- Detail-oriented and ability to multitask
- Previous experience in the hospitality industry is a plus, but open to individuals from any industry
- High school diploma or equivalent; additional certification in hotel management is beneficial
Job Types: Full-time, Permanent
Pay: ₹35, ₹48,000.00 per month
Work Location: In person
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