Operations Executive

2 days ago

Cochin, Kerala, India EFS Logistics Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Roles and Responsibilities:

Operations Executive:

  • Coordinates shipments from booking to delivery, ensuring customer requirements are met.
  • Follow up with vendors, carriers, and clearance agents for smooth operation flows.
  • Monitor the status of shipments and resolve operational issues or delays.
  • Provide prompt updates to customers regarding shipment status.
  • Prepare and verify shipping documents like BL, AWB, Invoice, Packing List, etc.
  • Handle customer queries related to rates, transit time, documentation, and operations.
  • Ensure compliance with customs and regulatory requirements.
  • Maintain professional relationships with clients to ensure satisfaction and repeat business.

Requirements:

  • Bachelors degree in Business Administration, Logistics & Supply Chain Management, or any other related field of logistics and supply chain.
  • Minimum 1 year of work experience in operations within freight forwarding.
  • Strong analytical skills with the ability to interpret data and trends.
  • Excellent negotiation and communication skills.
  • Proficient in MS Office.
  • Proficient in English communication.

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