Solutions Owner

7 days ago


Lucknow, Uttar Pradesh, India Ardem Data Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role Mission

Own outcomes for ARDEMs LTL clients — from pre-sales solution design to steady-state delivery and account growth. You'll build automation-driven, high-accuracy billing solutions that deliver measurable client value in accuracy, speed, and customer satisfaction.

What "Great" Looks Like

You've run LTL back-office/billing or logistics PMO operations for U.S. shippers, carriers, or 3PLs. You're fluent in LTL exceptions and accessorials (reweigh/reclass, limited access, liftgate, blind shipments, appointments, etc.), can reconcile EDI 210 invoices, track via PRO, and improve first-pass yield using SMC (RateWare, CzarLite, CarrierConnect) and a modern TMS.

Key Impact Areas

1. Pre-Sales Solutioning

  • Partner with Sales as the operational SME to translate discovery into detailed future-state workflows, SLAs, FTE & automation models, and a pilot plan.
  • Align with "co-creation" style BPM delivery — domain-led, data-backed, and measurable.

2. Transition & Implementation

  • Stand up full LTL workflows: intake validation rating exception handling invoice audit/reconciliation client reporting.
  • Lead onboarding and establish process controls for EDI 204, 210, 214, 990, 997/999 transactions.

3. Delivery & Continuous Improvement

  • Drive KPI attainment and ongoing improvement in accuracy, cycle time, and exception reduction.
  • Build operational dashboards and playbooks that function as "the client's billing department."

4. Client Success & Growth

  • Conduct QBRs to demonstrate cost-to-serve and value capture.
  • Identify upsell opportunities such as EDI 210 audit, accessorial charge analytics, carrier rate analysis, and OS&D workflows.

Must-Have Expertise

LTL Domain Mastery

  • Deep understanding of accessorials & exceptions: appointments, limited access, liftgate, inside delivery, protect-from-freeze, blind shipments.
  • Knowledge of NMFC classification, density logic, and ClassIT+ 2025 updates.
  • Experience reconciling EDI 210 invoices, BOL/PRO tracking, and dispute handling.

Technical Tools

  • Hands-on with SMC (RateWare, CzarLite, CarrierConnect) and major TMS platforms (McLeod, MercuryGate, OTM, Blue Yonder, Manhattan).

Experience

  • 7+ years in freight/logistics (minimum 3 years in PM/Client Manager role).
  • Prior experience in BPO/Shared Services or carrier/3PL operations is strongly preferred.
  • Executive-level English communication skills — confident in presenting to U.S. clients.

Nice-to-Haves

  • Work history with leading LTL carriers or 3PLs (ODFL, XPO, Estes, Saia, FedEx Freight, R+L, PITT OHIO).
  • Exposure to freight audit/payment processes.
  • Working knowledge of Python/SQL, RPA, and dashboard design.

KPIs You'll Own

  • First-Pass Invoice Accuracy (FPY):  98% on EDI 210 reconciliation.
  • Exception Rate:  30–50% in 90 days (reweigh/reclass/accessorial disputes).
  • Cycle Time: Continuous reduction; higher auto-rating hit rate via SMC.
  • Client NPS:  +40 | Account Growth: 10% YoY expansion.
  • SLA Attainment: Timely responses, backlog control, and exception aging targets met.

Qualifications

  • Bachelor's degree in Supply Chain, Logistics, Engineering, or Business (MBA preferred).
  • Proven leadership managing remote, client-facing teams for U.S. shippers/carriers.
  • Hands-on with EDI transaction sets (204/210/214/990/ and SMC + major TMS.


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