Lead - Application Admin and Infra

3 days ago

Mumbai, Maharashtra, India 360 ONE Wealth Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Key Responsibilities:

  • Technical Support:
    Provide support for software applications, including troubleshooting and resolving application and core technical issues including application infrastructure.
  • Incident Management:
    Manage and document all support requests and incidents, ensuring timely resolution and communication with users.
  • Change Management:
    Running CAB for the Technology function, review and deploy changes.
  • System Monitoring:
    Monitor application performance including databases, identifying and addressing potential issues before they impact users.
  • Upgrades and Patches:
    Assist in the planning and implementation of software upgrades, patches, and fixes.
  • Continuous Improvement:
    Identify opportunities for process improvements and implement best practices to enhance application support.
  • Application Testing
    : Knowledge of Testing and preparation of test cases.
  • System Audits
    : Handle system audits. Work closely with Internal + Statutory auditors, share evidences, Filling Gaps/VAPT of applications
  • Disaster recovery testing:
    Co-ordinate and conduct the Planned DR activity as per the company policy and prepare DR report
  • VAPT closure :
    Ensuring all the VAPT observations are closed in timely basis for all the vendor based and internal applications.
  • Documentation:
    Create and maintain detailed documentation/SOPs, including support guides, FAQs, and technical notes.
  • Collaboration:
    Work closely with development, QA, and infrastructure teams including vendors to ensure seamless application performance and integration.
  • User Training:
    Conduct training sessions for end-users to ensure they are proficient in using the applications.

Qualifications:

Education:
Bachelor's degree in Information Technology, Computer Science, or a related field with 8+ yrs of relevant experience.

Technical Skills:

  • Proficiency in SQL and experience with database management.
  • Familiarity with application monitoring tools and techniques e.g. JIRA etc..
  • Experience with troubleshooting software applications and managing support requests.
  • Should have good exposure to Java / SQL/ Server Setup
  • Manage Software Configuration and API management at scale.
  • Proficiency in AWS cloud management and trouble shooting

Preferred Qualifications:

  • Experience in Financial Wealth / Asset management Domain.
  • Knowledge of ITIL or other IT service management frameworks.
  • Certifications in relevant technologies or methodologies including AWS cloud.
  • Sound Functional Knowledge on Wealth Spectrum/ MFUND (PMS / AIF) applications will be an advantage
  • Knowledge of scripting languages (e.g., Python, Bash) is a plus.

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