Lead - Application Admin and Infra

2 days ago

Mumbai Maharashtra India, Maharashtra 360 ONE Wealth Full time

Key Responsibilities:


  • Technical Support: Provide support for software applications, including troubleshooting and resolving application and core technical issues including application infrastructure.
  • Incident Management: Manage and document all support requests and incidents, ensuring timely resolution and communication with users.
  • Change Management: Running CAB for the Technology function, review and deploy changes.
  • System Monitoring: Monitor application performance including databases, identifying and addressing potential issues before they impact users.
  • Upgrades and Patches: Assist in the planning and implementation of software upgrades, patches, and fixes.
  • Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance application support.
  • Application Testing: Knowledge of Testing and preparation of test cases.
  • System Audits: Handle system audits. Work closely with Internal + Statutory auditors, share evidences, Filling Gaps/VAPT of applications
  • Disaster recovery testing: Co-ordinate and conduct the Planned DR activity as per the company policy and prepare DR report
  • VAPT closure : Ensuring all the VAPT observations are closed in timely basis for all the vendor based and internal applications.
  • Documentation: Create and maintain detailed documentation/SOPs, including support guides, FAQs, and technical notes.
  • Collaboration: Work closely with development, QA, and infrastructure teams including vendors to ensure seamless application performance and integration.
  • User Training: Conduct training sessions for end-users to ensure they are proficient in using the applications.


Qualifications:

Education: Bachelor’s degree in Information Technology, Computer Science, or a related field with 8+ yrs of relevant experience.


Technical Skills:

  • Proficiency in SQL and experience with database management.
  • Familiarity with application monitoring tools and techniques e.g. JIRA etc..
  • Experience with troubleshooting software applications and managing support requests.
  • Should have good exposure to Java / SQL/ Server Setup
  • Manage Software Configuration and API management at scale.
  • Proficiency in AWS cloud management and trouble shooting


Preferred Qualifications:

  • Experience in Financial Wealth / Asset management Domain.
  • Knowledge of ITIL or other IT service management frameworks.
  • Certifications in relevant technologies or methodologies including AWS cloud.
  • Sound Functional Knowledge on Wealth Spectrum/ MFUND (PMS / AIF) applications will be an advantage
  • Knowledge of scripting languages (e.g., Python, Bash) is a plus.

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