Customer Service Representative- L1

Job Description

Job Title: Customer Service Representative- L1

Req Id: 93531

City: Gurugram

State/Province: Haryana

Posting Start Date: 10/21/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at

Job Description:

Wipro HR Services India Pvt Ltd. is looking for a Customer Service Representative for our Human Resource Outsourcing Business into a B2B campaign.

Principal Responsibilities:

• Customer Service through calls, Chats & emails
• Ensure timely and accurate service delivery at defined productivity levels
• Build client & domain knowledge to be able to deliver a resolution on the first conversation
• Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
• To strive to create a healthy and fun filled Environment in the team
• Display interpersonal skills in handling the day-to-day operations on the floor
• Adhere to Customer Service Attendance & Accountability policies
• Execute issue /query resolution and ensure proper documentation & follow-up
• Maintain Internal & Client level delivery quality on calls, chats & email conversations
• Identify, share and support operational improvements

• Critical Skills Required:

• Very Good written & spoken communication skills

• Should be flexible to work in rotational shifts in 24*5 work environment
• Proficient in computer usage and Basic knowledge on MS Office
• Pro-active & Positive Attitude
• Ability to Work efficiently and effectively in a team
• Excellent Customer facing Skills and Ability to build Rapport
• Should have the ability to escalate issues with a view to bringing about a win-win resolution

• Education Eligibility:

• Graduates in B.com, BBA, BA, BCA, BHM, B.Sc. and 3-year degree courses except Stats, Maths and Eco Hons, Freshers and candidates with relevant BPO experience eligible (Maximum 2.5 years of relevant experience can be considered.)

• Full-time MBA, BE, B Tech graduates with minimum 6 months of relevant experience can apply

Locations and Shifts:

• Gurugram
• US Shifts – Evening/Night Shifts for 5 Days a week with 2 fixed offs

Perks and Benefits:

• Both sides Transport facility provided by the organization without any cost (current address must fall in a hiring zone)
• Health Insurance at nominal rates facilitated by the organization
• Regular Rewards and Recognition programmes
• Career mapping and growth
• Regular Learning & Development initiatives
• Further Education assistance programmes

Mandatory Skills: HWS (Empl Helpdesk)) .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.