Support Analyst

2 days ago

Mangalore, Karnataka, India UnifyCX Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Hello Connections,

UnifyCX is hiring We are looking for a Support Analyst with 3+ years of hands-on professional experience in projections and forecasting, available to join immediately or within one month

o
    
Title of the Position: Support Analyst

o       Designation: Analyst

o       Work Location: Mangalore ( Work from office )

o       Shifts: (5:30 PM to 2:30 AM/ 6:30 PM to 3:30 AM)

Roles & Responsibilities: (What you'll do)

Provide customer support and communications for customers using our proprietary company software, input/update boundaries and RDR. Handle inbound support tickets, and project management for annual reports. Gather data to adjust for new trends or changes requested by the customer and assist clients in understanding and accessing the product, and answer questions related to prepared forecasts.

ü Consistently providing feedback for process improvement

ü Gather and enter research data into company software systems and/or into company provided data tables.

ü Account for possible project challenges on constraints including risks, time, resources, and scope.

ü Participates in the requirements gathering process and assist with school attendance boundary modification.

ü Work closely with project management teams to successfully monitor the progress of initiatives.

ü Conduct Residential Development research.

ü Stay current on all key support topics, including product knowledge and required technical and customer support skills.

ü Collaborate with peers and colleagues to best serve the needs of customers.

ü Document and track cases using CRM tool.

ü Meet and exceed all expectations and established benchmarks.

ü All other duties as assigned.


Qualifications include:

ü 2+ years of work experience in the Technical Support/Project Management field.

ü Experience in web-based services, technology solutions or training services preferred.

ü Proficient in Microsoft Office suite, especially with Excel formulae and Database functions required.

ü Strong technical aptitude with the ability to work with data points and draw logical assumptions.

ü Strong time management skills with the ability to multi-task, stay organized in a fast-paced environment, and prioritize.

ü Strong verbal and written communication skills

ü Exemplary customer service and conflict resolution skills

ü Ability to successfully multitask and shift work focus when needed

ü Ability to maintain a positive attitude and foster a collaborative and unified work environment.

Skills:

ü Well versed with excel.

ü Has hands on experience working on large sets of customers data

ü Excellent written & verbal communication and presentation skills.

ü Good understanding of probability & basics of statistics

ü Strong data visualization skills

ü Strong customer service skills

ü Good analytical, troubleshooting and organization skills.

If you're interested, please share your resume with Rakesh

  • ERP Applications Support Analyst

    4 days ago

    Mangalore, Karnataka, India Bose Professional Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Company Overview: Bose Professional is a leader in the professional audio industry, specializing in the design and manufacturing of cutting-edge audio solutions including loudspeakers, amplifiers, signal processing devices, controls, software, and accessories. As we continue to expand our team, we are seeking an ​ERP Applications Support Analyst​ to join...

  • Development Sector Analyst

    5 days ago

    Mangalore, Karnataka, India beBeeResearch Full time ₹ 40,00,000 - ₹ 80,00,000

    Job Opportunity:We are seeking a skilled Analyst to support our development sector projects across various domains.

  • Data Analyst

    2 weeks ago

    Mangalore, Karnataka, India beBeeDataAnalyst Full time

    Job Title: Data AnalystRole Summary: We are seeking a skilled and motivated data analyst to join our team.Our company is a leader in the data services industry, providing end-to-end solutions to global brands and enterprises. As a data analyst, you will play a crucial role in helping our clients realize the full value of their data.Key...

  • Technical Support Specialist

    9 hours ago

    Mangalore, Karnataka, India beBeesystemanalyst Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: System Analyst/IT SupportWe are seeking a skilled System Analyst/IT Support to join our team. The ideal candidate will have excellent problem-solving skills, the ability to work independently, and strong communication skills.This role requires someone who can provide technical support to end-users, addressing hardware, software, and networking...

  • Senior Financial Analyst

    1 week ago

    Mangalore, Karnataka, India beBeeFinancial Full time ₹ 18,00,000 - ₹ 25,00,000

    Job Title: Senior Financial AnalystWe are seeking a highly skilled and experienced Senior Financial Analyst to join our team. The successful candidate will be responsible for providing financial analysis and support to senior management, as well as developing and implementing financial strategies to drive business growth.About the Role:- Provide high-level...

  • Senior Data Analyst

    7 days ago

    Mangalore, Karnataka, India beBeeDataScience Full time ₹ 10,00,000 - ₹ 20,00,000

    Job Title: Senior Data AnalystWe are seeking a skilled and experienced data analyst to join our team. As a senior data analyst, you will be responsible for collecting, analyzing, and interpreting complex data to inform business decisions.Key Responsibilities:Analyzing large datasets to identify trends and insightsDeveloping and maintaining databases and data...

  • Data Analyst

    3 days ago

    Mangalore, Karnataka, India DraconX Inc. Full time

    Company DescriptionDraconX Inc. transforms forward-thinking ideas into intelligent, scalable digital solutions with a focus on AI business automation and AI-driven SaaS platforms. Specializing in MVP development, custom software, and automation systems, we help startups and enterprises accelerate growth and innovation. Our expertise in AI, data analytics,...

  • SOC Analyst – Detection

    1 week ago

    Mangalore, Karnataka, India AiiR Response Full time

    Company DescriptionAiiR Response Inc. is the first AI-driven breach response and extortion management platform, designed to automate negotiations, investigations, and recovery. Our platform, powered by our virtual analyst CEIRA, streamlines ransom negotiations, tracks cryptocurrency payments, conducts forensic investigations, and automates breach...

  • Key Data Insights Analyst

    7 days ago

    Mangalore, Karnataka, India beBeeDataAnalyst Full time ₹ 15,00,000 - ₹ 25,00,000

    Key Data Insights AnalystJob Overview:We are seeking an experienced data insights analyst to support our business growth initiatives. As a key member of our team, you will be responsible for delivering complex data analysis and modeling solutions that drive informed decision-making.Main Responsibilities:Collaborate with cross-functional teams to gather and...

  • Senior Quantitative Risk Analyst

    7 days ago

    Mangalore, Karnataka, India beBeeRiskanalyst Full time ₹ 15,00,000 - ₹ 22,50,000

    Key Risk Modelling PositionWe are seeking an experienced and analytically driven professional to join our team as a Lead Risk Modelling Analyst.Main Responsibilities:Model Development & EnhancementDesign, implement, and refine statistical and econometric models to support credit rating methodologies.Build models for key risk parameters, including Probability...