Support Analyst

3 days ago

Mangalore, Karnataka, India UnifyCX Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Hello Connections,

UnifyCX is hiring We are looking for a Support Analyst with 3+ years of hands-on professional experience in projections and forecasting, available to join immediately or within one month

o
    
Title of the Position: Support Analyst

o       Designation: Analyst

o       Work Location: Mangalore ( Work from office )

o       Shifts: (5:30 PM to 2:30 AM/ 6:30 PM to 3:30 AM)

Roles & Responsibilities: (What you'll do)

Provide customer support and communications for customers using our proprietary company software, input/update boundaries and RDR. Handle inbound support tickets, and project management for annual reports. Gather data to adjust for new trends or changes requested by the customer and assist clients in understanding and accessing the product, and answer questions related to prepared forecasts.

ü Consistently providing feedback for process improvement

ü Gather and enter research data into company software systems and/or into company provided data tables.

ü Account for possible project challenges on constraints including risks, time, resources, and scope.

ü Participates in the requirements gathering process and assist with school attendance boundary modification.

ü Work closely with project management teams to successfully monitor the progress of initiatives.

ü Conduct Residential Development research.

ü Stay current on all key support topics, including product knowledge and required technical and customer support skills.

ü Collaborate with peers and colleagues to best serve the needs of customers.

ü Document and track cases using CRM tool.

ü Meet and exceed all expectations and established benchmarks.

ü All other duties as assigned.


Qualifications include:

ü 2+ years of work experience in the Technical Support/Project Management field.

ü Experience in web-based services, technology solutions or training services preferred.

ü Proficient in Microsoft Office suite, especially with Excel formulae and Database functions required.

ü Strong technical aptitude with the ability to work with data points and draw logical assumptions.

ü Strong time management skills with the ability to multi-task, stay organized in a fast-paced environment, and prioritize.

ü Strong verbal and written communication skills

ü Exemplary customer service and conflict resolution skills

ü Ability to successfully multitask and shift work focus when needed

ü Ability to maintain a positive attitude and foster a collaborative and unified work environment.

Skills:

ü Well versed with excel.

ü Has hands on experience working on large sets of customers data

ü Excellent written & verbal communication and presentation skills.

ü Good understanding of probability & basics of statistics

ü Strong data visualization skills

ü Strong customer service skills

ü Good analytical, troubleshooting and organization skills.

If you're interested, please share your resume with Rakesh

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