Front Office Executive

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position: Front Office Executive 

Overview: The Front Office Executive serves as the primary first point of contact for visitors, employees, and clients entering our managed facilities. This role requires a professional who can create an exceptional first impression through superior customer service skills, professional presentation, and efficient management of reception functions to support a positive workplace experience.

Key Responsibilities:

• Greet and welcome visitors in a professional and courteous manner
• Manage the visitor management system, including registration, badge issuance, and security notifications
• Direct visitors to appropriate locations and notify employees of visitor arrivals
• Answer, screen, and direct incoming calls through the multi-line telephone system
• Coordinate meeting room bookings and prepare meeting rooms as required
• Process incoming and outgoing mail and courier packages
• Maintain reception area appearance and ensure all materials are current and well-presented
• Support basic administrative tasks such as data entry, document preparation, and filing
• Ensure security protocols are followed for all visitors and deliveries
• Monitor lobby activity and report any security concerns to appropriate personnel
• Coordinate with security team during emergency situations and evacuation procedures
• Assist with catering arrangements for meetings and special events
• Manage office supplies inventory for reception and common areas
• Provide general information about facility services to visitors and employees

Qualifications:

• High school diploma required; Associate's or Bachelor's degree preferred
• 2+ years of experience in reception, customer service, or administrative roles
• Excellent communication and interpersonal skills
• Professional appearance and demeanor
• Proficiency with Microsoft Office suite and visitor management systems
• Ability to multitask in a fast-paced environment
• Strong attention to detail and organizational skills
• Customer service orientation with positive, helpful attitude
• Experience in corporate environment preferred
• Knowledge of basic security protocols
• Flexible schedule with ability to cover occasional extended hours if needed

Location:

Scheduled Weekly Hours:

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the table

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