Team Leader/ Assistant Manager

2 weeks ago


Mumbai, Maharashtra, India Star Health and Allied Insurance Co. Ltd Full time

Company Description

Star Health & Allied Insurance Co. Ltd. is a leading health insurance company based in Chennai, India. They have been providing innovative health, personal accident, and travel insurance products since 2006.

VACANCY ALERT

Position: Team Leader/Assistant Manager

Department: Renewal & Retention

Company: Star Health and Allied Insurance

Location:Andheri east-Mumbai

Job Description:

Experience: Minimum 2year in a Team Leading/Supervisory role.

​Job Summary

​Star Health Insurance is seeking a highly motivated and results-oriented Team Leader to join our dynamic Renewal Department in Mumbai.

This l role is responsible for managing, mentoring, and driving a team of Renewal Retention Officers to achieve and exceed high-value health insurance policy renewal and customer retention targets.

​Key Responsibilities

​Team Leadership & Management: Lead a team of Renewal Retention Officers, providing daily coaching, performance feedback, and mentorship to ensure maximum productivity and professional growth with daily calling and retention productivity targets

​Performance and Target Achievement: Take ownership of the team's renewal Nop & premium targets and retention percentage.

Implement strategies to minimize policy lapses and maximize customer lifetime value.

​Process & Quality Control: Monitor call quality, adherence to compliance standards, and sales processes to ensure a superior and consistent customer experience during the renewal journey.

​Data Analysis & Reporting: Track, analyze, and report on key performance indicators (KPIs) such as renewal rates, AHT, quality scores, and team attendance. Identify trends and execute corrective actions.

Job Highlights

Office-based role with professional work culture

Location: Andheri East, Mumbai

Eligibility:

Minimum Graduate

Good communication skills in Hindi, English & regional languages

Contact: DILIP MARU


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