Team Leader/ Assistant Manager
2 weeks ago
Company Description
Star Health & Allied Insurance Co. Ltd. is a leading health insurance company based in Chennai, India. They have been providing innovative health, personal accident, and travel insurance products since 2006.
VACANCY ALERT
Position: Team Leader/Assistant Manager
Department: Renewal & Retention
Company: Star Health and Allied Insurance
Location:Andheri east-Mumbai
Job Description:
Experience: Minimum 2year in a Team Leading/Supervisory role.
Job Summary
Star Health Insurance is seeking a highly motivated and results-oriented Team Leader to join our dynamic Renewal Department in Mumbai.
This l role is responsible for managing, mentoring, and driving a team of Renewal Retention Officers to achieve and exceed high-value health insurance policy renewal and customer retention targets.
Key Responsibilities
Team Leadership & Management: Lead a team of Renewal Retention Officers, providing daily coaching, performance feedback, and mentorship to ensure maximum productivity and professional growth with daily calling and retention productivity targets
Performance and Target Achievement: Take ownership of the team's renewal Nop & premium targets and retention percentage.
Implement strategies to minimize policy lapses and maximize customer lifetime value.
Process & Quality Control: Monitor call quality, adherence to compliance standards, and sales processes to ensure a superior and consistent customer experience during the renewal journey.
Data Analysis & Reporting: Track, analyze, and report on key performance indicators (KPIs) such as renewal rates, AHT, quality scores, and team attendance. Identify trends and execute corrective actions.
Job Highlights
Office-based role with professional work culture
Location: Andheri East, Mumbai
Eligibility:
Minimum Graduate
Good communication skills in Hindi, English & regional languages
Contact: DILIP MARU
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