Team Leader

6 days ago

Mumbai, Maharashtra, India WTW Full time ₹ 4,00,000 - ₹ 6,00,000 per year
Description

Role: Leadership

Designation: Business Support Team Supervisor/Assistant Manager

Shift : 6:30 PM – 03:30 AM

Location: Vikhroli

Type of IJP: Lateral / Vertical

Principal Duties/Responsibilities

Process & Stakeholder Management:

  • Deliver/ Manage KPI's and metrics in line with the prescribed targets
  • Prioritize and organize work according to business priorities.
  • Driving process improvements within team for improved efficiency, client experience or better risk controls
  • Periodic review of process risks and ensuring adequate controls are in place.
  • Meeting with stakeholders to discuss process related challenges and opportunities
  • Work with relevant stakeholders for effectively resolving escalations.
  • Complete ad-hoc tasks as directed by Manager.
  • Proactively support key initiatives that have been delivered to implement change.

Resource Planning:

  • Forecasting and planning of resource requirements
  • Manage resources efficiently through peaks and troughs in the business cycle.
  • Ensure contingency planning is in place for critical resources.

People Management / Development:

  • Setting appropriate goals & expectations for the team and conducting regular progress reviews.
  • Work closely with individuals and groom them to their full potential.
  • Assessing and developing competency levels to make sure team members have the expertise needed to add value to the business.
  • Proactive identification of performance issues. Creating action plan and coaching them to improve performance.
  • Conduct 1-1 and team meetings in line with Operational Engagement Framework.
  • Managing attrition and absenteeism in the team.
  • Monthly nominations for SPOT award and R&R
  • Conduct and document half yearly and yearly appraisals for team members. Obtain feedback from Technical Leader.
  • Recognise high performers and engage them with right opportunity
Qualifications

Top 5 Competencies

  • Focusing on Clients
  • Working in Teams
  • Driving Excellence
  • Influencing Stakeholders.
  • Developing Talent

Required Qualification skills, knowledge and experience

Qualifications:

  • Any Graduate / Postgraduate

Skills:

  • Excellent verbal and written communication skills.
  • Good Interpersonal skills
  • Good Analytical skills
  • Stakeholder Management

Eligibility Criteria

  • Minimum tenure of 24 months in the current process
  • Not on written warning for behavior or performance within the last 12 months

Vertical - (Level 58- BSTS to Assistant Manager)

  • 3|3 and above in the latest performance review cycles.
  • 2 years in the current designation.

Lateral – (Level 58- Assistant Manager)

  • 3|3 and above in the latest performance review cycles.
  • 2 years in the current designation

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