Customer Support Associate

2 weeks ago


Salt Lake Kolkata West Bengal, India Virtual Employee Pvt. Ltd Full time

International Customer Support Experience required - minimum 1 year of experience.

We are seeking a dedicated and empathetic Customer Service Specialist to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support through inbound/outbound calls and email communications. The ideal candidate will be a proficient communicator, a problem-solver, and committed to delivering a positive customer experience.

Key Responsibilities

  • Handle customer inquiries via phone calls and email in a timely and professional manner.
  • Provide accurate information about products/services and resolve customer issues effectively.
  • Document all customer interactions, transactions, and feedback in the company's CRM system.
  • Escalate complex queries to relevant departments when necessary.
  • Meet or exceed performance metrics related to quality, productivity, and customer satisfaction.
  • Maintain a high level of confidentiality and professionalism at all times.

Required Qualifications

  • Minimum of 2 years of experience in customer service, specifically in call and email support.
  • Excellent written and verbal English communication skills.
  • Proficiency with CRM software and Microsoft Office/Google Workspace.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Strong problem-solving skills and a customer-first attitude.
  • Previous experience in [specific industry, if applicable, e.g., E-commerce, IT, Healthcare, Utility sector].

Job Types: Full-time, Permanent

Pay: ₹9, ₹22,124.51 per month

Benefits:

  • Health insurance
  • Life insurance
  • Provident Fund
  • Work from home

Work Location: In person



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