Transaction Quality Assurance Senior Analyst

2 weeks ago

Hyderabad, Telangana, India NTT DATA Global Delivery Services Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Transaction Quality Assurance Sr.Analyst

Duty and Tasks:


• Participate in client meetings to provide input on best practices and helping to provide solutions.


• Participate and drive project work that needs to be done.


• Work as Agency Lead for New Business Projects/transition to NTT Data


• Research complex Agency commission/licensing issues and provide solutions


• Respond to clients and other departments requests


• Work as Trainer and resource for other agency team members with any changes or new business implementations


• Work on special projects, including existing client changes as well as future acquisitions, overseeing and acting as liaison with other functions on assigned project


• Work with Manager to develop needed Business Rules and Standard Operating Procedures as required by client

Required Qualifications:


• 3 Years Finance and Accounting experience


• 3 years customer service experience working with insurance agents and/or policies.


• 2 years agent licensing/contracting or appointment experience


• 3 years Microsoft Excel Experience

Role Responsibilities:


• Deep understanding end to end Licensing and Commission process.


• Familiarity writing/implementing team procedures


• Demonstrate client interaction skill.


• Be able to understand and drive the project work


• Ability to analyze reasons behind incomplete transactions.


• Understands process interdependencies.


• Possesses deep domain knowledge in F&A domain.


• Allocates and delegates takes amongst employees


• Provides operational support to employees on all phases of financial transaction processing


• Interacts with clients and internal departments to solve issues


• Identifies and resolves issues around pending transactions


• Performs quality audit on accounts


• Individuals here have a well-rounded knowledge of the policies and procedures for their work area


• The associates work may require discretion and independent judgment for non-routine matters, however, the primary focus of work activity is predominately routine


• This individual may make policy recommendations to their managers and be an escalation point for less experienced team members

Experience LevelSenior Level

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