Senior Quality Assurance Analyst KYX

At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market with over 1.6 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money.

Tide facts:

• Tide is available for UK, Indian, German and French SMEs
• Over 1.6 million members: 800,000 UK and 800,000 in India and growing rapidly
• Over $200 million raised in funding
• Over 2500 Tideans globally - we're diversity champions
• We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, India

The Senior Quality Assurance Analyst is responsible for conducting quality reviews of stakeholder activities and providing actionable feedback. This role ensures that quality standards are consistently upheld across assigned procedures, identifies gaps in processes, and analyzes trends. Additionally, the QA Analyst fosters cross-functional collaboration to align quality assurance practices with organizational objectives and regulatory requirements.

• Complete assigned sampling reviews in a timely manner in accordance with schedule.
• Stay up to date with process documentation and proactively highlight any discrepancies and ensure timely updates to observation and remediation.
• Actively participate in calibrations, workshops, and knowledge transfer sessions.
• Identify process improvement opportunities and learning gaps, and communicate them effectively to senior management and other stakeholders.
• Ensure the highest quality and regulatory standards are upheld in all QA reviews.
• Analyze trends related to individual and process performance, and escalate relevant findings to the Team Lead or/and QA Specialist.
• Provide support to peers and area Analysts by responding to queries and maintaining a collaborative, professional relationship.
• Deliver constructive feedback using clear and respectful language.
• Collaborate with peers to enhance understanding of various area related (Operations Management) processes (Member facing areas).
• Strictly adhere to all Tide policies and procedures at all times.

• Proficiency in English plus area specific languages if needed (German, French, etc.)
• 2+ years experience in Anti-Money Laundering (AML), Know Your Customer (KYC), or customer interaction/handling within regulated financial environments
• Proven experience in conducting Quality Assurance (QA) reviews and serving as a Subject Matter Expert (SME) within the financial services and fintech sectors
• Hands-on experience in applying risk-based approaches to process evaluation and enhancement
• Strong analytical skills with the ability to identify emerging trends, process gaps, and quality issues
• Exceptional communication, coaching, and conflict resolution abilities to support team development and performance improvement
• Data-driven decision-maker, with expertise in reporting, trend analysis, and actionable insights generation
• Proficient with QA and collaboration tools such as Confluence, and data platforms including Looker, Google Sheets, Lattice, and other performance tracking tools

Experience in any of the areas below will be considered an advantage:

• Skilled in handling member communications, including cases involving vulnerable customers, complaints, customer satisfaction (CSAT), and conduct risk considerations
• Comprehensive understanding of the end-to-end Know Your Customer (KYC) process, with a strong focus on compliance and regulatory standards
• Proficient in transaction monitoring, including the identification of red flags and suspicious activities and experienced in drafting and filing Suspicious Activity Reports (SARs) in accordance with regulatory requirements
• Extensive knowledge in PEP (Politically Exposed Persons) and sanctions screening, ensuring robust compliance practices

• 24 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform
• Snacks, light food, drinks in the office
• WFH equipment allowance

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members' diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone's voice is heard.

Disclaimer

It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that:

• Tide does not charge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
• Communication from Tide will only come from an official @tide.co email address.
• Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.

If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at

Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.

You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.