Business Intelligence

4 days ago

India Remote The Hashgraph Group AG Full time US$ 80,000 - US$ 1,40,000 per year


Your mission

The Hashgraph Group (THG) is a global organization headquartered in Switzerland, and is a part of the Hedera Hashgraph ("Hedera") ecosystem.  
 
Hedera is a revolutionary proof-of-stake public Distributed Ledger Technology (DLT) network that is fast emerging as the gold standard in DLT for enterprise-grade solutions and decentralized applications (dApps). Hedera is governed by a council of the world's leading organizations - which include Google, Boeing, IBM, Dell, Deutsche Telekom, LG, Abrdn, London School of Economics,  to name a few.
 
THA works closely with enterprises, startups, governments, and academic and training institutions around the world to deliver financing, custom-design solutions, and professional training and innovation programs, aimed at accelerating the development and utilization of the Hedera Hashgraph network.

Your profile

Shape the Future of Decentralized Support 

Are you passionate about data, AI, and the next evolution of the internet? Join us at the intersection of SaaS, ITIL, and web3 as we redefine how support teams operate in a decentralized, blockchain-powered world. 

What You'll Do 

· Forecast the Future: Build predictive models that link support demand to blockchain network activity and market volatility. 

· Optimize Hybrid Teams: Balance AI and human support dynamically adjust staffing as AI handles routine queries and humans tackle complex, high-value issues. 

· Drive Insights: Design dashboards (Tableau/Looker) to track AI performance (hallucination, containment, handoff rates) and customer satisfaction across channels. 

· Be the AI Detective: Analyze why users bypass AI, conduct root cause analysis on AI failures, and partner with Product to make our AI smarter. 

· Strategic Analysis: Correlate on-chain metrics (active accounts, smart contract calls) with operational costs and calculate ROI for both AI and human support. 

· Champion Best Practices: Ensure our workforce planning aligns with ITIL standards and the unique demands of web3/DTL ecosystems. 

What You Bring 

· 3+ years in Workforce Management, Business Intelligence, or related analytics roles ideally in SaaS or high-growth tech. 

· Advanced SQL skills and expertise in BI tools (Tableau, Looker, or similar). 

· Experience with AI/automation metrics (deflection, hallucination, sentiment analysis). 

· Strong analytical mindset able to translate complex data (crypto volatility, AI confidence scores) into actionable plans. 

· Bonus: Familiarity with blockchain, web3, or DLT environments.



Why us?

What we offer
A unique opportunity to be a part of the world's leading DLT ecosystemSignificant career growth potential in a fast growing sectorWorking with colleagues and on projects across the globeOpen and direct communication, flat structuresFlexible working hoursCompetitive salary package

About us

The Demo Daten GmbH is a fictional company created by Personio to familiarize our customers with our software.

  • T4M Business Intelligence Analyst

    2 weeks ago

    Remote, India American Express Global Business Travel Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.The candidate will be to transform data into insights that can help to improve the...

  • Business Development Specialist

    1 week ago

    Chennai, India Venture Intelligence Full time

    Job Description About Venture Intelligence Launched in 2002, Venture Intelligence provides data, analysis and research on startups, venture capital firms and private equity firms in India. We offer a range of subscription products, which is used by leading venture capital firms, private equity firms, investment banks and other financial institutions to make...

  • Business Intelligence Data Architect

    6 days ago

    Remote, India Loopio Full time

    As a Business Intelligence Data Architect on the Data Strategy team, you will play a pivotal role in designing, implementing, and optimizing the data architecture that underpins our business intelligence initiatives. Your expertise will be critical in ensuring that our data infrastructure is scalable, efficient, and aligns seamlessly with our business...

  • Business Intelligence Advisor

    1 week ago

    India Vodafone Full time

    **Description**: - The Business Intelligence Advisor supports in the delivery of Business Intelligence (BI) capabilities, which play a key role in strategic planning and allow the organisation to gather, store, access and analyse business data to inform decision-making. The Business Intelligence Advisor conveys a good understanding of established concepts...

  • IT Sales Executive

    5 days ago

    Remote, India BracketMonk Intelligence Full time

    **Job Title: IT Sales Executive** **Location**: Remote **Company**: Bracketmonk Intelligence Private Limited **About Us**: At Bracketmonk Intelligence Private Limited, we are dedicated to delivering cutting-edge IT solutions that drive business success. Our innovative products and services empower organizations to harness the power of technology for...

  • Business Intelligence Analyst

    2 weeks ago

    India bluCognition Full time

    Business Intelligence Analyst - Risk Reporting Primary Purpose: Support the team requirements of creating risk reporting for business and risk teams. Job Description Reporting & Analysis: ● Develop foundational skills in understanding the fundamentals of Wex, its products and portfolios. ● Deepen understanding of data infrastructure and analytical tools...

  • Business Intelligence Analyst

    2 weeks ago

    India bluCognition Full time

    Business Intelligence Analyst - Risk Reporting Primary Purpose: Support the team requirements of creating risk reporting for business and risk teams. Job Description Reporting & Analysis: ● Develop foundational skills in understanding the fundamentals of Wex, its products and portfolios. ● Deepen understanding of data infrastructure and analytical tools...

  • IT Sales Executive

    3 days ago

    Remote, India BracketMonk Intelligence Full time

    **Job Title: IT Sales Executive** **Location**: Remote **Company**: Bracketmonk Intelligence Private Limited **About Us**: At Bracketmonk Intelligence Private Limited, we are dedicated to delivering cutting-edge IT solutions that drive business success. Our innovative products and services empower organizations to harness the power of technology for...

  • T4M Business Intelligence Analyst

    2 weeks ago

    india American Express Global Business Travel Full time

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.The candidate will be to transform data into insights that can help to improve the...

  • Business Intelligence

    1 day ago

    Remote, India Mantra Digital Full time

    Position: Business Intelligence (BI) Architect Location: Remote (India) Work Hours: 6:30 pm IST to 3:30 am IST Type: Full-time **About Us**: Legal Growth Marketing, Inc. helps law firms across the U.S. drive more business and gain more clients via lead generation, live calls (qualified inbound calls), and more. We focus on providing qualified claimants to...