Assistant Reservations Manager

11 hours ago

Raipur, Chhattisgarh, India New Look Full time ₹ 20,000 - ₹ 25,000 per year

Job Title: Assistant Reservations Manager

Department: Front Office / Client Services

Reports To: Reservations Manager / Operations Manager

Location:( RAIPUR )

Employment Type: Full-Time

Position Summary:

The Assistant Reservations Manager supports the smooth and efficient operation of the reservations department at the Therapy Center. This role involves managing client bookings, supervising the reservations team, ensuring excellent customer service, and optimizing appointment schedules to maximize therapist utilization and client satisfaction.

Key Responsibilities:

1. Reservations Management:

  • Oversee daily reservation operations including appointment scheduling, cancellations, and rescheduling.
  • Ensure accurate recording of client details, service preferences, and payment information in the reservation system.
  • Coordinate with therapists, treatment rooms, and support staff to ensure availability and efficiency.
  • Handle group bookings, special requests, and VIP clients professionally.

2. Team Supervision & Training:

  • Assist in training and supervising reservations or front-desk staff.
  • Monitor team performance and provide coaching to maintain service standards.
  • Prepare shift schedules and ensure adequate coverage during peak times.

3. Customer Service:

  • Respond promptly to inquiries via phone, email, or online platforms.
  • Handle client complaints or issues courteously and escalate when necessary.
  • Maintain a welcoming, empathetic, and professional communication tone with all clients.

4. Reporting & Administration:

  • Maintain daily, weekly, and monthly reports on booking trends, occupancy, and revenue.
  • Support in developing strategies to increase bookings and optimize therapist schedules.
  • Assist with system updates, rate adjustments, and promotional offers.

5. Coordination:

  • Liaise with the Marketing, Finance, and Operations departments to ensure alignment on offers and client experiences.
  • Coordinate with therapy staff to ensure seamless appointment flow and client satisfaction.

Qualifications & Skills:

  • Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred).
  • Minimum 2–4 years of experience in reservations, front office, or spa/therapy center operations.
  • Proficiency in reservation software (e.g., Mindbody, Fresha, Zenoti, or similar).
  • Strong communication and interpersonal skills.
  • Excellent organizational, problem-solving, and multitasking abilities.
  • Customer-oriented with a calm and empathetic demeanor.
  • Ability to work flexible hours, including weekends or holidays, if required.

Key Performance Indicators (KPIs):

  • Reservation accuracy and efficiency.
  • Client satisfaction scores.
  • Therapist utilization rate.
  • Reduction in no-shows and cancellations.
  • Team performance and productivity.

Work Environment:

  • Professional, wellness-oriented environment.
  • Collaborative and client-centered culture focused on health and well-being.

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

  • Travel Consultant

    15 hours ago

    Raipur, Chhattisgarh, India Ajay Travels Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    Responsibilities:* Sell travel packages with holiday options* Provide exceptional customer service* Book hotels & manage reservations* Assist clients with international ticketing* Execute travel agent activities

  • Assistant Manager

    2 weeks ago

    Raipur, Chhattisgarh, India DSA GLOBAL CONSULTANCY SERVICES PRIVATE LIMITED Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for an Assistant Manager located in Raipur. The Assistant Manager will be responsible for supervising daily operations, coordinating between departments, and ensuring all processes run smoothly. Additionally, the role involves staff management, implementing...

  • Assistant Manager

    6 days ago

    Raipur, Chhattisgarh, India Community Action Through Motivation Programme (CAMP) Full time ₹ 9,00,000 - ₹ 18,00,000 per year

    Job Summary:The Assistant HR Manager will assist in overseeing the daily operations of the HR department, ensuring smooth execution of HR functions including recruitment, payroll, statutory compliance, employee relations, and performance management. The role requires a proactive individual capable of supporting HR policies and initiatives in alignment with...

  • Assistant Manager

    1 week ago

    Raipur, Chhattisgarh, India Perfect Placer Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Assistant Manager (Electrical Project Sales)Res. 4 promoting & selling electrical products & sols. 4r various proj, including infrastructure, inds., & comm. applications. Res. include building r/s with stakeholders such as contractors & architects. Required Candidate profileBE or Electrical or Electronics with 7-12 Years of Exp. Strong u/s of the...

  • Front Office Manager

    2 days ago

    Raipur, Chhattisgarh, India Hotel Vennington Court Full time ₹ 3,96,000 per year

    _ Job Responsibilities_Oversee daily front office operations, including reception, guest services, reservations, and concierge.Supervise and train front desk staff to ensure excellent customer service and adherence to hotel standards.Ensure smooth check-in and check-out procedures and handle any guest concerns or complaints promptly.Coordinate with...

  • Executive Management Assistant

    2 weeks ago

    Raipur, Chhattisgarh, India Auxentius Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    About the RoleWe are seeking a smart, dynamic, and highly presentableExecutive Management Assistantto work directly with theManaging Directorof our group. This role goes beyond traditional executive assistance - it's an opportunity to be part of strategic initiatives, manage high-level communication, and contribute to the professional branding of the...

  • Assistant Manager

    6 days ago

    Raipur, Chhattisgarh, India Real ispat and power ltd Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    New Opening Alert | Assistant Manager – Accounts / FinanceCompany: Real Ispat & Power LtdLocation: Corporate Office, Civil Lines, Raipur (C.G.)Local Candidates from Chhattisgarh PreferredKey Responsibilities & Requirements:CA Inter qualified candidate preferredStrong knowledge of Income Tax, GST & TDSProficiency in Tally and ERP systems will be an added...

  • assistant manager- front office

    2 days ago

    Raipur, Chhattisgarh, India Hyatt Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    SummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Front Office is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front Desk...

  • Executive Assistant to Managing Director

    2 weeks ago

    Raipur, Chhattisgarh, India Zeqon Luxury In Land Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Title: Executive Assistant (EA)Reporting to the DirectorLocation - RaipurExperience- At least 4-6 years in executive or administrative assistance/supporting executives.The Executive Assistant should deliver high-level administrative assistance to senior leaders, This is a full-time on-site role for an Executive Assistant to the Managing Director, located...

  • Assistant Manager Export

    1 week ago

    Raipur, Chhattisgarh, India GOELD Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionGOELD is dedicated to producing high-quality vegetarian frozen foods, using state-of-the-art kitchens equipped with advanced freezing technology. We source fresh ingredients from company-owned farms to ensure our products retain exceptional taste, quality, and variety. GOELD products are free from trans fats, added colors, flavors, or...