Customer Support Executive

2 weeks ago

Gurgaon, Haryana, India Policybazaar Full time ₹ 3,60,000 - ₹ 4,80,000 per year

JOB SUMMARY:

Shift Timing: 10 Am-7 Pm

Salary Budget: Fresher LPA - 3 LPA

Experienced with more than 6 months of experience: 20-25% hike on your Last CTC or max 4LPA.

Language Proficiency: Good command over English (spoken).

Experience: Minimum 6 months of BPO exp in International Healthcare Voice Process.

Key Responsibilities:

Handle incoming calls and respond to customer queries in a timely and professional manner

.Make outbound calls to customers for follow-ups, feedback, or information update

s.Resolve product/service-related issues effectively, escalating when necessa

ry.Maintain a high level of customer satisfaction by providing accurate information and supp

ort.Document all customer interactions and update CRM sys

tems.Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction s

cores.Work closely with the team to improve service standards and pro

c

esses.

Required Skills & Qualific

a

tions:

Under Graduates & Graduates are welcome. Freshers can als

o apply.0–4 years of experience in customer support (voice

process).Excellent verbal communication skills i

n English.Good listening skills, patience, and empathy when dealing with

customers.Basic computer knowledge (MS Office, Email,

CRM tools).

Interested candidates can share their CVs on whatsapp to

Gurdeep Kaur

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