Costumer support Executive

4 days ago

Chennai, Tamil Nadu, India Education Matters Full time ₹ 2,00,000 - ₹ 2,40,000 per year

Job Title: Customer Support Executive

Location: Chennai

Experience:1–2 years (Freshers with excellent communication skills may apply)

Employment Type:Full-time

Job Overview:

We are looking for a proactive and customer-focused Customer Support Executive** to handle customer queries, provide solutions, and ensure an excellent client experience. The ideal candidate should have strong communication skills, patience, and a problem-solving attitude

Key Responsibilities:

* Handle customer inquiries email, and chat in a professional manner.

* Provide accurate information about products and services.

* Resolve customer issues promptly and ensure high levels of customer satisfaction.

* Maintain records of customer interactions and follow up on pending cases.

* Escalate complex issues to the concerned department when necessary.

* Work collaboratively with other teams to improve customer experience.

* Meet individual and team performance targets.

Required Skills & Qualifications:

* Bachelor's degree in any discipline.

* Excellent verbal and written communication skills in English (and [mention local language if required]).

* Strong listening, problem-solving, and interpersonal skills.

* Ability to multitask and work under pressure.

* Basic computer proficiency (MS Office, CRM tools, email handling).

* Prior experience in customer service, call center, or client support preferred.

Job Type: Full-time

Pay: ₹18, ₹20,000.00 per month

Work Location: In person

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