Senior Manager

Job ID: 15571

Location: Mumbai, IN

Area of interest: Retail Banking

Job type: Regular Employee

Work style: Office Working

Opening date: 5 Dec 2024

Job Summary

The Staff Banking Manager serves as the primary point of contact for Standard Chartered staff/ ex-staff clients, ensuring seamless delivery of banking services and products. The role involves building strong client relationships, addressing queries, promoting cross-sell opportunities, and supporting branch operations to achieve financial and service targets.

Key Responsibilities

Client Relationship Management

• Act as the first point of contact for clients, delivering exceptional service.
• Understand client needs and recommend suitable banking products/services, such as cards, loans, deposits, and wealth management.
• Address client concerns promptly and ensure a high level of satisfaction.
• Maintain accurate records of client interactions and follow up on unresolved issues.

Collaboration and Teamwork

• Work closely with other departments, including wealth management, credit, collections and operations, to meet client expectations.
• Contribute to branch goals through active participation in team meetings and sharing best practices.

Sales and Business Development:

• Promote banking products and services to achieve individual sales targets.
• Identify opportunities to cross-sell and upsell based on client profiles.
• Conduct regular follow-ups with existing clients to ensure portfolio growth.
• Participate in promotional activities and campaigns to attract new staff banking clients

Processes

Operational Support

• Assist in the execution of banking transactions such as account opening, deposits, fund transfers, card issuance and loan disbursement.
• Ensure compliance with bank policies, regulatory requirements, and AML/KYC norms.
• Coordinate with the Operations teams to ensure smooth execution of banking operations.

Risk Management and Compliance

• Ensure accurate documentation and adherence to banking guidelines.
• Mitigate risks by identifying fraudulent activities and escalating suspicious transactions.
• Stay updated with regulatory changes and ensure implementation in day-to-day operations.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Other Responsibilities

• Embed Here for good and Group's brand and values in India; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;

Skills and Experience

Technical Skills

• Strong knowledge of retail banking products (cards, loans, deposits, insurance, investments).
• Proficiency in using banking software/ application and CEMS systems.

Soft Skills

• Excellent communication and interpersonal skills to interact with staff clients and colleagues.
• Problem-solving abilities to address client queries effectively.
• High attention to detail and accuracy in handling transactions and documentation.
• Client-focused attitude with a proactive approach to relationship building.

Behaviourial Competencies

• Strong ethical standards and integrity in handling financial matters.
• Ability to work under pressure and meet deadlines.
• Collaborative mindset with the ability to work effectively in a team environment.
• Strong knowledge of retail banking products (cards, loans, deposits, insurance, investments).
• Proficiency in using banking software/ application and CEMS systems.

Qualifications

Educational Background:

• Bachelor's degree in Finance, Business Administration, Economics, or related fields (MBA preferred).

Work Experience:

• 2 to 5 years of experience in retail banking.
• Proven track record in client relationship management and sales.
• Prior experience in banking operations, risk management, or compliance is a plus.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.