Executive - Patient Care Services

Role & responsibilities

• Ensure smooth administration of the department to deliver good quality and timely in- patient services on a daily basis.
• Monitor the general functions of the department on a daily basis to ensure that the process and protocols are being adhered by in the department.
• Working towards minimizing errors for all billing transactions.
• Escalating matters related to various departments to respective HODs for ensuring smooth and trouble free services to the patients and their attendants.
• Maintain the report and follow for the individual outstanding post discharge. Present data for the same as and when required. Escalate and recommend cases for waivers/ resolution to the management for settling the cases.
• Recommend cases pre or post discharge for waiver if some error is found in billing or related to any information flow from various related departments.
• Initiate and recommend service recovery from staff for any careless error resulting into revenue loss post discussion and approval from the Unit Head.
• Initiate and recommend cases for recovery against credit bills related to staff.
• Calculate waivers for staff cases as per the company policy and process HR approval notes.
• Develop and Maintain a good relationship with the consultants and customers.

• Coordinate with various consultants for all inpatients billing related services and be one point of contact for them for their queries related the patients bills and their shares.

• Provide quality customer care services by faster resolution of staff/ customers and design, implement and improve the processes of customers/ patient handling

• Ensure proper escalation of customer grievances
• Ensure follow up and redressal of all possible internal and external customer grievances
• Improvise on processes and protocols for providing better services
• Prepare MIS reports and communicate the same to the management
• Follow up and analyze the daily discharge report for improving on the discharge time
• Coordinate with various departments to correct the processes leading to delays
• Ensure that adequate desk resources and technical support is available to the billing office
• Work out process and protocols across various departments for ensuring functioning as an integrated system
• Appraise employee performance and facilitate team development activities
• Identify the training needs of the billing department and coordinate with HR for critical training activities and initiatives
• Enhance team motivation and work towards inculcating positive attitude of billing team towards the organization and customers
• Identify and categorize good performers in the department and design an employee growth and development plan aligned with the organizational objectives
• Streamline and restructure people process related problems, if any
• Participate and promote team relationship building and counseling activities
• Update staff regularly for any changes in the department related processes and protocols, take updates from staff for problems being faced by them
• Liaison with various corporate and government departments with regard to-
• For solving queries raised by them
• Cases Coordinating for VIP patients
• Handling troublesome
• Roaster Management Ensuring that all shift responsibilities of Billing assistants are met and proper management of leaves and duties of staff is done
• Ensuring that all process and protocols for corporate bill processing are met. The time frames for preparing and handing of bills post fulfillment of the corporate requirements to the submission team are met. The discount entries, payment entries and subsequent MIS are prepared timely.

Working towards streamline and improve the existing processes and protocols of the organization. Updating the SOPs and chargeability documents as when any change happens, maintain the records for all pricing committee decisions

Preferred candidate profile

Graduate with atleast 2 to 4 years of experience in OPD Billing & Admissions.

Hospital Experience is mandatory. Candidate should be flexible for rotational shifts. ( Day and Night)

Interested candidates can share their CV on Whatsapp Deepika Bhainsora) along with their current CTC