itsm sre

2 days ago

Gurugram Hyderabad Noida, India Zensar Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Roles & Responsibilities:

  • Ensure production system health, availability, and performance monitoring.
  • Build and maintain infrastructure and application platforms with automation for scalability.
  • Improve reliability, quality, and time-to-market through performance optimization and innovation.
  • Provide operational support for large-scale distributed systems and collaborate with development teams for service improvements.
  • Lead ITSM processes: Incident Management, with awareness of Change and Problem Management concepts.
  • Drive problem resolution with short-term fixes and long-term solutions; manage Disaster Recovery with automation contributions.

Skillset and Qualifications:

  • Bachelors degree in Computer Science or related field.
  • Strong programming/scripting skills in languages such as Python, Java, C/C++, PowerShell, Ansible, or JavaScript.
  • Experience with distributed systems and cloud platforms (preferably AWS).
  • Knowledge of ITSM processes, including Incident Management and awareness of Change and Problem Management.
  • Familiarity with monitoring, scheduling, and event management tools (e.g., Dynatrace, Tidal) and dashboard creation using tools like Grafana and ServiceNow.
  • Understanding of Site Reliability Engineering (SRE) concepts and practices.
  • Proactive in identifying issues, optimizing performance, and driving improvements.

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