E-Commerce Executive

2 weeks ago

Koramangala, Karnataka, India Organic Mandya Full time ₹ 3,60,000 - ₹ 4,20,000 per year

We're seeking an experienced and talented e-commerce executive to join our dynamic team.

You will play a pivotal role in optimizing our online business operations and delivering exceptional customer service. As an e-commerce executive, you'll maintain all our sales touchpoints — website, online marketplaces, and aggregators — and oversee online sales, manage stock inventories, and optimise the overall customer experience.

If you have a knack for sales, love the online world and have a passion for customer service, we welcome you to join our company. We offer competitive remunerations, comprehensive benefits and growth opportunities within the company.

Objectives of this role

  • Develop and implement effective e-commerce growth strategies to identify and capture new customer base and business opportunities.
  • Optimise end-to-end e-commerce journey for our customers, from lead generation to conversion and post-purchase follow-up.
  • Manage and maintain e-commerce platforms, including product listings, pricing and inventory management.
  • Enhance customer experience by working closely with other departments, such as marketing, content and customer service.

Your tasks

  • Conduct market research and analysis to identify potential prospects, conduct outreach, and build customer relationships to drive sales.
  • Analyse data and generate reports to track e-commerce performance, identify trends and make data-driven recommendations for improvement.
  • Demonstrate our products with sales data to prospective clients, negotiate contracts and close sales deals with stakeholders.
  • Collaborate with cross-functional teams, including development, marketing and customer service, to execute online campaigns and promotions to attract leads.
  • Monitor customer feedback, reviews and ratings to identify areas of improvement and implement strategies for enhancing customer satisfaction and retention.
  • Attend conferences, events, and trade shows to showcase our product and the retail sales team.

Required skills and qualifications

  • 2+ years of experience in the e-commerce industry with a proven track record of driving online sales and achieving revenue targets.
  • Strong expertise in managing product listings, inventory management, pricing strategies, and other e-commerce operations to optimise product visibility, customer engagement, and sales conversion.
  • Solid understanding of e-commerce platforms, tools, and technologies, including online marketplaces, payment gateways, order management systems, and customer relationship management (CRM) software.
  • Excellent analytical skills in analysing data, conducting market research, and understanding customer behaviour to identify trends and opportunities for growth.
  • Great analytical mindset with an ability to use data to drive decision-making and present solutions for boosting online sales.
  • Proficient communication skills, both written and verbal, with fluency in English. Additional language proficiency in regional languages would be an advantage.
  • Experience managing e-commerce platforms such as Amazon, flipkart and Shopify

Preferred skills and qualifications

  • A bachelor's degree in e-commerce, digital marketing, business administration, or a related field.
  • Experience with CRM and marketing automation platforms such as Salesforce, Mailchimp, or HubSpot for customer segmentation, targeting, and personalised marketing campaigns.
  • Proficiency in using analytics tools such as Google Analytics, Google Tag Manager, or similar to track and analyse e-commerce performance metrics.
  • Familiarity with online marketing tools, including social media advertising, email marketing, SEO and SEM.
  • Ability to work collaboratively and take charge as a leader when required.

Job Type: Full-time

Pay: ₹30, ₹35,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Paid sick time
  • Provident Fund

Experience:

  • Amazon and Shopify: 1 year (Required)

Location:

  • Koramangala, Bengaluru, Karnataka (Preferred)

Work Location: In person

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