Delivery Lead

20 hours ago

Guntur, Andhra Pradesh, India HOME THALI PRIVATE LIMITED Full time ₹ 2,16,000 - ₹ 2,64,000 per year

Job description

  • Monitor daily delivery operations to ensure timely and accurate order fulfillment.
  • Handle escalations related to delays, missing items, or customer complaints.
  • Ensure high standards of customer service by maintaining communication with clients and resolving issues quickly.
  • Collect feedback to improve delivery quality and customer satisfaction.
  • Act as the point of contact between Kitchens, customers, and delivery teams.
  • Collaborate with kitchens, Delivery Executives to ensure smooth order flow.
  • Monitor food handling and packaging to maintain freshness and safety.
  • Ensure compliance with local delivery regulations, traffic rules, and health standards.
  • Track delivery metrics (on-time delivery rate, customer complaints, delivery cost).
  • Prepare daily/weekly reports for management on operations and team performance.
  • Address last-minute order changes, vehicle breakdowns, or staffing shortages.
  • Implement contingency plans for peak hours, holidays, or system outages.
  • Oversee the use of delivery management software, GPS tracking, and mobile apps.
  • Support drivers with technical or app-related issues.
  • Admiring the professional dress code.
  • Interact/collaborate with other departments.

Job Type: Full-time

Pay: ₹18, ₹22,000.00 per month

Work Location: In person

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