Technology - Client Systems - Salesforce Development Lead - Gurugram

COMPANY OVERVIEW

KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR's insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR's investments may include the activities of its sponsored funds and insurance subsidiaries.

THE OPPORTUNITY

This is an exceptional opportunity to join a growing team within one of the world's leading investment firms. You will contribute to high-visibility, strategic initiatives that are critical to the success of KKR's business, working alongside a talented group of professionals.

We're looking for exceptional engineers who are passionate about innovation, thrive in collaborative environments, and want to work on some of the most interesting challenges in financial technology. We need you to help establish this team's reputation for excellence and leadership. 

THE TEAM

KKR's Technology organization is a group of passionate technologists and product managers, unified by a shared mission to deliver exception products and solutions that drive value for our stakeholders, clients, and investors. Our passion for technology and innovation fuels our commitment to creating high-quality, impactful solutions that address complex challenges and meet the evolving needs of our sophisticated businesses.

As a member of this global team, individuals are expected to actively contribute to a collaborative and innovative-driven environment, bringing an intellectual curiosity to their approach to problem solving. This includes embracing key values such as open communication, continuous learning, and a focus on delivering with impact.  Team members are also expected to uphold high standards of excellence in their work, while supporting and learning from others.

THE JOB

We are seeking an experienced Salesforce Development Lead to join our dynamic team. The ideal candidate will have extensive experience with Sales Cloud, Service Cloud (especially Case Management), Data Cloud, Agent Force, Telephony integrations, and Einstein Analytics. As a Salesforce Development Lead, you will be responsible for leading the development team, designing and implementing scalable and high-quality Salesforce solutions, and ensuring the successful and timely delivery of projects. This position is a full-time position and will be onsite in our Gurugram office. We are operating in a 4 day in office, 1 day flexible work arrangement.

RESPONSIBILITIES 

Leadership & Team Management:

• Lead and mentor a team of Salesforce developers, providing technical guidance, code reviews and ensuring best practices and coding standards are followed.
• Collaborate with product managers, and stakeholders to gather requirements and translate them into technical solutions.
• Own and maintain Salesforce development standards, including code quality, documentation, and version control.
• Lead troubleshooting and resolution of technical issues across the Salesforce ecosystem
• Ensure compliance with KKR Information Security, Data Privacy and governance standards and policies.

Salesforce Development:

• Design, develop, and deploy custom Salesforce solutions using Apex, Visualforce, Lightning components, and other Salesforce technologies.
• Design, implement and optimize Salesforce architecture (Sales Cloud, Service Cloud, with a focus on Case Management, Data Cloud, AgentForce, etc.
• Integrate Salesforce with telephony systems to enhance customer service capabilities.
• Manage integrations between Salesforce and other systems using Data Cloud, APIs, middleware and data pipelines.

Technical Expertise:

• Ensure the scalability and maintainability of Salesforce solutions.
• Stay updated with the latest Salesforce releases and features and recommend improvements.
• Troubleshoot and resolve technical issues related to Salesforce implementations.

WHAT WE ARE LOOKING FOR

Education

• Bachelor's degree in computer science information technology, or a related field.

Experience:

• At least 12 years of technology experience with a minimum of 5 years of experience in Salesforce development.
• Proven experience with Sales Cloud, Service Cloud, particularly in Case Management, Data Cloud, Agent Force, etc.
• Experience with telephony integrations and Einstein Analytics is highly desirable.

Skills:

• Proficiency in Apex, Visualforce, Lightning components, and Salesforce automation tools.
• In-depth understanding of Salesforce configuration, security, data model and workflows.
• Strong understanding of Salesforce Governor limits and performance optimization techniques.
• Excellent problem-solving skills and ability to troubleshoot complex issues.
• Experience with CI/CD processes and agile methodologies
• Strong communication and interpersonal skills.

Certifications:

• Salesforce Certified Platform Developer I & II.
• Salesforce Application or System Architect certifications.
• Salesforce Certified Sales Cloud Consultant.

KKR is an equal opportunity employer.  Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.