Senior Technical Architect

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce Professional Services is looking for a Senior Technical Architect. As a Senior Technical Architect, you will be serving as a strategic advisor and Salesforce product and platform expert to the company's largest, most complex enterprise customers.

Here are some salient responsibilities the role entails -

•    Serve as a trusted advisor to the client

•    Identify and lead internal strategic initiatives to grow the consulting practice; serving as an active contributor to the community's overall knowledge base and expertise

•    Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value

•    Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking

•    Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution

•    Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners

•    Review and correct project/program direction, approach, and key artefacts to keep programs on track and solutions extendable and maintainable going forward

•    Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs

•    Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform

•    Lead the technical architecture team for an enterprise-level customer engagement

•    From time-to-time, the TA may be expected to partake in other pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of-Concept (POC) development with prospects

•    Liaise with Salesforce product teams to support client implementations

•    Expected to participate in pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of-Concept (POC) development with prospects

•    Travels to client sites for projects, estimated 50-75%

MINIMUM QUALIFICATIONS

• years enterprise architecture or consulting experience

•    Strong application design skills combined with strong data, integration, and security architecture skills

•    Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences

•    Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies

•    Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience

•    A great listener with the ability to communicate with people in diverse roles

•    Proven ability to analyze, design, and optimize business processes via technology and integration

•    Resourceful and innovative thinker who can work through and solve problems

Required Qualities:

•    TRUST: Trusts the company's core values; shows integrity, transparency, and reliability

•    TEAM PLAYER: Proficient at collaboration and working with members of a team

•    COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains the area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence

PREFERRED QUALIFICATIONS

•    Application, System Architect, CTA Certifications (Optional) or ability to clear the certifications on hire

•    Ability to convey and convince customers of best practices at various levels within a large organization

•    Application design and development background

•    Prior experience in Field Service implementation will be preferred

Preferred Qualities:

•    LEADERSHIP: Self-aware; proficient at building strong relationships

•    THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, a great storyteller

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

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