Assistant Manager

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   Job Description: Assistant Manager TransportClient: UBSLocation: Hyderabad (Aquila & Centaurus)Department: Transport Services / Facilities ManagementReports To: Transport ManagerPosition OverviewWe are seeking a dedicated Assistant Manager Transport to support and manage comprehensive transport operations for approximately 2,000 employees across UBS Hyderabad's Aquila and Centaurus locations. This role requires a versatile professional who can seamlessly operate between both sites, provide backup leadership to the Transport Manager, and ensure smooth, efficient, and safe transportation services for all UBS employees.Key ResponsibilitiesTransport Operations ManagementAssist in managing daily transport operations for ~2,000 UBS employees across both locationsCoordinate employee transport schedules, routes, and vehicle assignmentsMonitor real-time transport operations and resolve service disruptionsEnsure optimal fleet utilization and route efficiency across Aquila and CentaurusManage transport booking systems, employee registrations, and route changesOversee special transport arrangements for events, extended hours, and emergency situationsDual-Location FlexibilitySeamlessly switch operations between Aquila and Centaurus as requiredMaintain consistent service standards and operational procedures across both sitesCoordinate inter-location transport services and employee transfersAdapt to varying demand patterns and operational requirements at each locationEnsure effective communication and coordination between both site operationsBackup Leadership & Management SupportAct as primary backup to Transport Manager during absencesTake full operational responsibility when requiredMake critical decisions regarding route changes, vendor issues, and service disruptionsLead team meetings and provide operational guidance to transport coordinatorsHandle escalations and client communications in Transport Manager's absenceMaintain operational continuity during peak periods and emergenciesVendor & Fleet ManagementManage relationships with transport service providers and taxi vendorsMonitor vendor performance against SLAs and service quality standardsCoordinate vehicle maintenance schedules and ensure fleet readinessOversee vendor compliance with safety, insurance, and regulatory requirementsNegotiate service improvements and resolve vendor-related issuesManage backup transport arrangements and emergency fleet mobilizationEmployee Service & ExperienceEnsure exceptional transport experience for all UBS employeesHandle employee queries, complaints, and special transport requestsManage transport-related communications and announcementsCoordinate with HR and Admin teams for new joiners and transport onboardingImplement feedback mechanisms and service improvement initiativesSupport disabled employees and special accessibility requirementsSafety & Compliance ManagementEnsure all transport operations comply with local traffic and safety regulationsMonitor driver performance, behavior, and adherence to safety protocolsCoordinate regular vehicle inspections and safety auditsMaintain transport-related documentation, permits, and compliance recordsLead emergency response procedures and incident managementImplement and monitor COVID-19 and health safety protocolsTechnology & AnalyticsManage transport management systems and mobile applicationsGenerate operational reports, analytics, and performance dashboardsTrack key performance indicators (KPIs) and service metricsOptimize routes using GPS tracking and route planning softwareSupport digital initiatives and transport technology implementationsRequired QualificationsEducation & ExperienceBachelor's degree in Transportation Management, Operations, Business Administration, or related field5-8 years of transport/logistics management experience3+ years in supervisory or team leadership rolesExperience managing large-scale employee transport operations users preferred)Background in corporate transport services or fleet managementCore CompetenciesTransport Operations ExpertiseDeep understanding of route planning, fleet management, and logistics optimizationExperience with transport management systems and GPS tracking technologyKnowledge of local traffic patterns, regulations, and transportation infrastructureUnderstanding of vehicle maintenance, safety standards, and compliance requirementsLeadership & Management SkillsStrong leadership capabilities with ability to step into managerial roleExcellent crisis management and problem-solving skillsAbility to manage multiple priorities and work under pressureStrong decision-making skills and operational judgmentExperience in vendor management and contract oversightCommunication & Interpersonal SkillsExcellent communication skills in English and local languagesStrong stakeholder management and client service orientationAbility to handle employee queries and resolve conflicts effectivelyPresentation skills for management reporting and team meetingsTechnical SkillsProficiency in transport management software and GPS systemsAdvanced Excel skills for data analysis and reportingKnowledge of fleet management principles and best practicesUnderstanding of safety regulations and compliance requirementsBasic knowledge of vehicle maintenance and technical specificationsKey Performance IndicatorsService Reliability: On-time performance and service availability metricsEmployee Satisfaction: Regular feedback scores and complaint resolution timesOperational Efficiency: Cost per employee, fleet utilization rates, and route optimizationSafety Performance: Incident rates, compliance scores, and safety audit resultsVendor Management: SLA compliance, cost management, and service quality metricsSystem Availability: Transport system uptime and booking system performanceWorking Conditions & RequirementsFlexible work location: Must be able to work from either Aquila or Centaurus as neededExtended hours: Availability during early morning and late evening transport hoursEmergency availability: 24/7 on-call support for transport emergenciesPhysical requirements: Ability to visit transport hubs, coordinate with drivers, and inspect vehiclesTravel: Occasional travel between locations and vendor facilitiesCareer Development OpportunitiesDirect pathway to Transport Manager roleCross-functional exposure to facilities management operationsLeadership development and management training programsProfessional certifications in transportation and logistics managementOpportunity to implement innovative transport solutions and technologiesCompensation & BenefitsCompetitive salary commensurate with experiencePerformance-based incentives and annual bonusesTransportation allowance and fuel reimbursementComprehensive health and wellness benefitsProfessional development and training opportunitiesJLL career advancement pathwaysLocation: On-site –Hyderabad, TSScheduled Weekly Hours: 48Job Tags:Transition ManagementIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. 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