Delivery Client Partner

Job Description

Company Overview:

Pando is a global leader in supply chain technology, building the world's quickest time-to-value Fulfilment Cloud platform. Pandos Fulfilment Cloud provides manufacturers, retailers, and distributors with a single pane of glass to streamline the end-to-end freight procurement-to-pay process to improve service levels, reduce carbon footprint, and reduce supply chain spend. As a partner of choice for Fortune 500 enterprises globally, with a presence across APAC, the Middle East, and the US, Pando is recognized as a Technology Pioneer by the World Economic Forum (WEF), and as one of the fastest growing technology companies by Deloitte.

Supported by an Advisory Board of veterans in India, Europe, and the Valley, who have built, invested in, and led start-ups, public corporations, and everything in between, we are building a strong, diverse team of creative, driven, owners who yearn for independence and purpose in their work, and support each other to grow.

Role:

The Delivery Client Partner is responsible for leading client engagements from the early sales cycle through solution delivery and post-implementation growth. They act as a strategic advisor, working closely with senior client stakeholders to understand their business challenges, design tailored solutions, and ensure successful implementation of Pandos platform.

This role involves managing the entire delivery process, driving product adoption, and fostering strong relationships with key stakeholders. Additionally, the Delivery Client Partner leads change management efforts, addresses escalations, and collaborates across internal teams to ensure client success and identify growth opportunities.

Responsibilities Early Sales Cycle Engagement:

• Engage early in the sales cycle to provide delivery plans, highlight delivery differentiators, and communicate with clients to build confidence in achieving their objectives.

Expertise and Engagement:

• Function as the business and industry expert for transformational projects/programs aligned to a single solution.
• Engage with supply chain executives and teams to understand company-specific objectives.
• Map customer challenges to specific end-to-end solution enablers and design solution recommendations to address these challenges.

Solution Design and Effort Estimation:

• Estimate effort for task-level implementation activities within project scope and recommend appropriate roles for execution.
• Clearly articulate and present the business impact of recommended solutions, developing a deployment roadmap and establishing baselines to demonstrate qualitative and quantitative value.

Technical Understanding and Implementation:

• Understand Pandos platform capabilities, including integration and architecture, for technical design.
• Orchestrate the SaaS delivery process, owning the end-to-end customer relationship from kick-off to go-live to ensure rapid adoption and value realization.
• Kickoff projects and serve as the liaison for a smooth go live.

Change Management and Leadership:

• Help identify change management efforts needed for global or regional program implementations.
• Lead and manage the entire delivery process, working alongside SI/consulting partners in the deployment of Pandos solution.
• Handle client escalations as they arise with support from the wider team.

Customer Relationship and Growth:

• Build deep relationships and drive product adoption, helping clients follow data-driven approaches and measure KPIs to achieve value realization.
• Inspire customer growth and advocacy, collaborating with Account Management and Customer Success teams to discover growth opportunities and drive net expansion.
• Build and maintain relationship with senior stakeholders (CIO, CFO, Head of Supply Chain, CEO).

Collaboration and Feedback:

• Collaborate effectively with internal stakeholders to ensure smooth transitions between engagement stages.
• Share feedback with Product Management to identify areas for solution development opportunities.

Requirements Required Skills:

• 6 years SCM / Logistics experience.
• 1-2 years Consulting experience.
• 5 IT Implementation experience for enterprise clients preferable in USA / European markets.
• 3 years of industry expertise with direct experience in enterprise SaaS products.
• Degree from SP Jain / NITIE equivalent.
• Relevant solutions consulting and implementation experience with other leading supply chain execution solutions such as Manhattan, e2open, or Blue Yonder.
• Must have completed SCM product solution roll-outs.
• Senior Client stakeholder management is key.
• Direct project management and delivery management is mandatory.
• Good interpersonal, presentation and communication skills.
• Strong client management skills.
• Analytical skills and creative problem-solving capabilities.

Preferred Skills:

• Having USA visa is a huge plus.
• Experience in Manufacturing, Retail, CPG, and/or Life Science preferred.
• Understanding and usage of statistical algorithms, optimization concepts, and awareness of tactical planning on overall supply chain.
• Previous experience collaborating with remote teams is preferred.

Location: Chennai, India

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