Patient Coordinator

5 days ago


Velachery Chennai Tamil Nadu, India bba76dea-2e4c-4a38-bd1a-75eb966e6d08 Full time ₹ 1,80,000 - ₹ 3,00,000 per year

We are looking for an energetic associate to drive smooth Patient Experience in the center, in line with the company policies and service standards.

Responsibilities:

  • Service Excellence: Ensure a smooth journey for patients visiting the center (OP/IP), by reducing wait time, anticipating needs and proactively solving queries.
  • Patient Feedback: Collect and analyze patient feedback, identify trends and gaps, and solutions .
  • Medical Record Management: Store patient information and records as per protocol: ensure that all information is recorded, stored and shared accurately and safely.
  • Facility Management: Ensure Hygiene and upkeep of the center as per defined KPI/standards. Make sure that all assets are utilized efficiently, proactively address any equipment break downs.
  • New Initiatives: Support the Manager, Operations in implementing new initiatives pertaining to service excellence, cost optimization etc.

Pre-requisites for consideration of candidature:

  • MBA/MHA from a reputed college/institution.
  • Min. 2-5 years of experience in managing patient journey/floor coordination.
  • Should have experience in service excellence and managing patient journey, floor management, patient coordination.

Job Type: Full-time

Pay: ₹18, ₹30,000.00 per month

Work Location: In person


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