Engineer - Customer Solutions

• Did you know KONE moves over one billion people every day? We employ over 60,000 professionals in over 60 countries worldwide joined together by a shared vision to "Deliver the best people flow experience". As a global leader, we provide elevators, escalators, automatic building doors as well as solutions for maintenance and modernization to add value to buildings throughout their lifecycle. Through more effective People Flow, we make people's journeys safe, convenient and reliable, in taller, smarter buildings.

• Job Title – Engineer - Customer Solutions (Central)

• A CSE Engineer, Product provides technical expertise on the optimal KONE product for the customer. He/she understands how customer needs are translated into product-specific requirements.

• He/she takes part in non-standard solutions, tendering with expertise on KONE products like escalators and autowalks, machine-room-less elevators, high rises, ReGenerate, ReNova or third-party equipment. After taking an order, he/she remains accountable for product engineering.

• Are you the one?

• Bachelor's Degree in Mechanical, Electrical or Mechatronics.
• Sound experience in a relevant role in Elevator industry or same role in any engineering industry.
• Deep knowledge on escalators and autowalks, machine-room-less elevators, high rises, ReGenerate, ReNova or third-party equipment
• Understanding of different building types and customer segments
• Excellent skills in understanding and translating customer needs (requirements) into the KONE product offering
• Understanding of new construction and building modernisation processes in the industry and at KONE
• Knowledge of KONE product-related norms and standards
• Good knowledge of environmental and sustainability requirements and norms
• Good CAD and BIM skills
• Basic knowledge of competitors' products
• VB-specific competencies: conducting site surveys, modernisation/installation methods
• Good understanding of how a product's total costing is built up
• Good understanding of local norms and regulations

• Understanding of KONE quality management

• What will you be doing?

• Collaboration with Sales
• Responsible for finding the optimal KONE product to meet the customer's needs for non-standard and modernisation cases
• Selects the correct product platform on which to make the offer
• Product planning – Costing
• Involves Supply Line, installation, maintenance and project management to understand both the materials and the service cost of the product when needed
• Responsible for correct product costings in non-standard cases, both for corporate and local materials
• Product planning – Specs
• Accountable for detailed, custom product plans for non-standard cases (collaborates with the SL Engineering team when needed)
• Creates product specifications for corporate materials and local materials
• Performs initial and revised non-standard energy calculations
• Performs simple traffic analyses
• When accountable for the overall engineering of the project:
• Accountable for technical site surveys
• Accountable for the technical content of the order between MS 0b and MS 2z
• Product Planning – Availability and lead times
• Coordinates product lead times from Supply Line and local sourcing
• Product Planning – Installability
• Ensures that the proposed product can be installed
• Ensures that the cost and work effort impact of installation is part of product plans, especially in non-standard installation situations
• Product Planning – Maintainability
• Ensures that the planned proposed product fulfils the customer's product lifecycle needs
• Identifies possible deviations to standard maintenance methods and ensures that resolutions are found
• Product Planning – Compliance
• Ensures that the proposed product fulfils local codes, regulations and safety requirements
• Ensures alignment with environmental regulations
• Ensures that the planned product complies with KONE's Engineering Policy
• Key tasks in the KONE Customer process
• Provides content for pre-tender and pre-booking reviews (technical product, costs, lead times, risks, and verification of technical content in contracts)
• Executes activities for holistic product planning
• Key tasks in the KONE Delivery process
• Accountable for creation of layouts
• Analyses change requirements, and makes proposals on new product design
• Provides needed details to the CSE Specialist on ordering materials and completing the documentation process
• Provides product-related information to the Project Manager, Installation Supervisor and Maintenance Supervisor
• CSE Product Engineer's role in the KONE SEB process
• Shares knowledge with maintenance as needed
• General responsibilities
• Participates in product and new service release information-sharing sessions
• Provides technical trainings to Sales, Installation and Maintenance as per Front Line needs
• Offers input to the product offering management about customisation, standardisation and interface requirements for the portfolio
• Contributes to the Customer Solutions Engineering virtual and local network
• Contributes and utilises the Customer Solutions Engineering case library
• Handles engineering on Modernisation (MOD) including component upgrades (small VB repairs), full replacement (FBR) or existing building lifts (EBULI)
• Defines local technical content in sales configuration tools
• Is the primary front line technical contact person for Supply Line
• Responsible for solution engineering in non-standard customer builds, also in standard product cases, for example transportation routes, special shafts and building automation systems
• Performance measures
• Customer satisfaction (sales transactional survey after orders are booked)
• Spec setter: Portion of KONE customer specs (%, based on CRM data)
• Error-free deliveries – % of deliveries without engineering issues based on select Quality Feedback Cause Codes
• P2mid-calculation and P2P accuracy
• Full chain tender response time (FL-SL-KTI)
• Time from order booking to the customer's approval of the final drawings
• Time from the customer approving the final drawings to the order (MS 2)
• Milestone 2 completed on time (according to the plan)

• Reduction in the amount of quality feedback and CAT 2 feedback issues

• What do we offer?

• Career progression and opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• You are surrounded by fun colleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and open-minded
• Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on