Customer Helpline Executive
3 days ago
Job Title: Customer Support Associate
Location: Pune
Role Overview:
As a Customer Support Specialist, you will be the first point of contact for our customers. You'll provide solutions to their inquiries, troubleshoot issues, and ensure a seamless experience. This role is perfect for someone with excellent communication skills, a problem-solving mindset, and a genuine desire to help others.
Key Responsibilities:
Handle inbound customer inquiries via multiple channels (voice, chat, email) related to travel bookings, including flights, hotels.
Maintain a high standard of service quality, adhering to Agoda's customer service guidelines.
Communicate effectively with customers, ensuring a positive and helpful interaction.
Preferred Educational Qualifications:
Minimum HSC or equivalent; a Bachelor's degree is a plus.
Excellent communication skills in English, both verbal and written.
Shift Time & Week Off :
5 Days working 24*7 Rotational Shifts (Including Night Shifts).
2 Rotational Week Off.
Transport Facility: - Pick-up and Drop facility available.
What We Offer:
Competitive salary and Performance Incentives.
Opportunities for career growth and development.
A supportive and dynamic work environment.
Job Type: Fresher
Pay: ₹12, ₹18,000.00 per month
Benefits:
- Flexible schedule
Language:
- fluent English (Required)
Work Location: In person
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