Spanish-Speaking Customer Support Professional

2 weeks ago

Noida, Uttar Pradesh, India Shashwath Solution Full time ₹ 2,00,000 - ₹ 6,00,000 per year

We are seeking skilled professionals proficient in Spanish to join our dynamic team.

This is an exciting opportunity for individuals passionate about providing exceptional support to Spanish-speaking clients in the US Banking process.

The ideal candidate will be responsible for communicating effectively in both Spanish and English, ensuring customer satisfaction and smooth handling of banking-related queries.

Key Responsibilities:

  • Provide effective and timely support to Spanish-speaking clients via multiple channels (phone, email, chat).
  • Assist customers with banking inquiries, troubleshooting issues, and guiding them through various banking processes.
  • Ensure accurate and efficient resolution of client queries while maintaining high-quality customer service standards.
  • Collaborate with cross-functional teams to resolve complex issues and provide optimal solutions.
  • Maintain clear communication and update customer records as needed.
  • Participate in training and continuous development to stay updated on product and process changes.

Qualifications:

  • Fluency in Spanish (Minimum B2 Level) and English is required for this role.
  • A minimum of 6 months of experience in a BPO environment is mandatory.
  • Strong analytical, problem-solving, and communication skills.
  • Previous experience in process management or handling customer issues in a financial services context will be an advantage.
  • Ability to work in a fast-paced environment and meet targets.
  • Strong attention to detail and organizational skills.

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