IDFC Bank

Job Description:
Role: Regional Head-Government Banking
Business: Government Banking Group
Place of work: Lucknow
CTC: 40 lacs max
Age: 44 years max
Roles & Responsibilities:
'- Maintain relationships with Bureaucrats - IAS, IRAS, IPS, State Civil Service officials 
- Spearhead business generation within stringent and dynamic regulations and bank's risk appetite to expand the volume of business of Government Banking Group
- This role entails the responsibility of understanding client needs, business and sector characteristics
- Understand customer requirements and structure solutions to achieve customer satisfaction while remaining aligned with the bank's policies to drive CASA book, TD and Cross Sell.
- Ensure accurate and timely KYC in the mapped book, ensuring compliance and risk categorization
- The role bearer is accountable for customer acquisition of high value, high ticket size accounts after due diligence
- Ideate to create diversified revenue sources for Government Banking Group and facilitate campaigns to increase customer penetration and acquire high quality clients
- Study financial reports of clients to identify early warning signs and flag potential pitfalls to prevent losses to the bank
- Monitor portfolio and flag early warning signals while maintaining a constant touchpoint with the clients
- Perform credit analysis as mandated by RBI
- Gather and leverage market intelligence to incorporate best practices
- Develop and maintain constructive relationships with key internal and external stakeholders to help achieve business critical goals
Secondary Responsibilities:
'- Collaborate with internal stakeholders (Branch Banking, Product, Treasury, Risk, Compliance, Legal) to achieve the desired business objectives whilst ensuring maximum efficiency in internal processes
- Create and deploy strong mechanisms that can constantly measure and monitor the customer satisfaction and envision changes to existing processes to improve specifications and performance
- Ensure high quality customer service and review customer complaints in order to maintain customer satisfaction and increase the business

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