
Customer Success Manager
1 day ago
About ColorTokens
At
ColorTokens
, we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen—but with our cutting-edge
ColorTokens Xshield platform
, companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable organizations to continue operating while breaches are contained, ensuring critical assets remain protected.
Our innovative platform provides unparalleled visibility into traffic patterns between workloads, OT/IoT/IoMT devices, and users, allowing businesses to enforce granular micro-perimeters, swiftly isolate key assets, and respond to breaches with agility. Recognized as a
Leader in the Forrester Wave: Microsegmentation Solutions (Q3 2024)
, ColorTokens safeguards global enterprises and delivers significant savings by preventing costly disruptions.
Join us in transforming cybersecurity. Learn more at
Role Description
Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You're passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you we would love you to be on-board and nurture our customers
In conjunction with stellar technology and process, the Customer Success Manager will drive long term success and adoption as the primary interface to the customer.
Responsibilities
- Work with customers to articulate desired business outcomes. Define an actionable customer success plan with clear objectives, stakeholders, milestones, risk, and metrics needed to achieve them.
- Execute and track the customer success plan to fulfilment of outcomes.
- Work with cross functional teams to own and ensure customer deployments are completed quickly and efficiently.
- Identify and/or develop upsell and cross-sell opportunities.
- Own customer escalations and liase with internal teams to get it resolved on priority.
- Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage,business value, friction, and overall relationship
- Engage regularly with customers via strategic and operational discussions.
- Be the customer's advocate and lead feature/issue resolution priorities/negotiations and initiatives with internal teams such as Product management, Product engineering, Customer support and Sales.
- Identify and facilitate training programs that will improve product knowledge, product usage, process know-how in the customer teams.
- Define, measure, and improve operational metrics and track through dashboards and operational reviews for effective CSM operations.
- May require working in client time-zones (for US/Europe clients) for an extended period of time.
Desired Candidate Profile:
- Strong mix of relationship management, strong analytical, business and technical skills.
- Delivery related (pre-sales, solutioning, delivery management or customer account management) experience preferably in the Cybersecurity/SaaS/hi-tech products.
- Ability to internalize the product offerings and can discuss solutions, benefits and trade-offs with the enterprise customers.
- Ability to build, maintain and leverage strong relationships with Business and Technology Decision Makers within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on our products.
- Experienced at account management & growth through farming.
- Experienced at leading presentations and discussions with customer's senior management teams
Qualifications & Skills:
- Bachelor's degree from Top institutes. MBA preferred.
- Excellent organization and project management capability,
- Excellent communications skills, both in written and verbal communications, with the ability to deliver effective presentations, group facilitation and one-on-one consultation is a must
- Self started, self motivated, flexible and results driven.
- Experience using Salesforce and other CS Tools
-
Customer success manager
4 days ago
Bengaluru, Karnataka, India Gushwork Full time ₹ 9,00,000 - ₹ 12,00,000 per yearis a pioneering B2B Software & Services company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, we've partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Backed by top global investors like Lightspeed, B Capital, and...
-
Customer Success Manager
4 days ago
Bengaluru, Karnataka, India Gushwork Full time ₹ 9,00,000 - ₹ 12,00,000 per yearis a pioneering B2B Software & Services company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, we've partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Backed by top global investors like Lightspeed, B Capital, and...
-
Customer Success Manager
3 weeks ago
Bengaluru, Karnataka, India NetCom Learning Full timeJob DescriptionAbout the Role:The Customer Success Manager role exists to align with the portfolio of an existing Sales Executive, they are responsible for ensuring a healthy return of business for our customers by driving our product. You ll do this by leveraging data and insights to engage with customers at specific points in their NetCom Journey.Our CSM s...
-
Customer Success Manager
3 weeks ago
Bengaluru, Karnataka, India CleverTap Full timeAbout the Role As a Customer Success Manager you will be responsible for providing complete support to the CleverTap customers on value realization solution engineering and product adoption with the customer s system retain and grow CleverTap business by effective customer success management What will you do - Drive the product adoption to help customer...
-
Customer Success Manager
1 day ago
Bengaluru, Karnataka, India CBL Data Science Full time ₹ 9,00,000 - ₹ 12,00,000 per yearInstaFinancials is hiring a proactive Customer Success Manager to drive client satisfaction, retention, and growth by managing relationships, ensuring smooth onboarding, maximizing value delivery, supporting sales, and driving customer success.Health insuranceProvident fund
-
Customer Success Manager
3 weeks ago
Bengaluru, Karnataka, India Servion Global Solutions Full time8-12 years experience, UC/CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management1. Customer Engagement and Relationship Management- Act as the primary point of contact for the customer, building trust and long-term...
-
Customer Success Manager
4 weeks ago
Bengaluru, Karnataka, India BiteSpeed Full timeWhat you'll do:- Your core job is to own our international customer relationships, make them successful and fans of BiteSpeed.- Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.- Becoming a trusted product advisor for our international customers,...
-
Customer Success Manager
1 week ago
Bengaluru, Karnataka, India Alteryx Full time US$ 90,000 - US$ 1,20,000 per yearWe're looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you're a high performer who's an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on...
-
Customer Success Manager
1 day ago
Bengaluru, Karnataka, India eShipz Full time ₹ 12,00,000 - ₹ 36,00,000 per yearCustomer Success Manager (4+ Years of Experience)Location:Bengaluru, India (Work from Office)We're looking for an experienced and proactive Customer Success Manager to join our team in Bangalore. In this role, you will be the trusted advisor and primary point of contact for our most valuable clients, ensuring they achieve their business outcomes and maximize...
-
Customer Success Manager
3 weeks ago
Bengaluru, Karnataka, India Michael Page Full timeJob Description- - Founding team member- - Opportunity to lead a critical team in a fast-growing edtech SaaS companyJob DescriptionKey ResponsibilitiesPhase 1: Individual Contributor (First 6 months)- Shadow leadership to deeply understand the platform and customer needs.- Own relationships with partner schools and manage onboarding.- Lead training sessions...