Forecast & Capacity Planning

3 days ago

Chennai, Tamil Nadu, India Foodhub Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

Foodhub offers an easy and convenient way to order from your favorite restaurants or takeaways through our app. We focus on providing a seamless online ordering experience, ensuring you enjoy the convenience and variety offered by our platform. Each order is designed to be straightforward, reliable, and aimed at enhancing your dining experience.

Role Description

This is a full-time on-site role located in Chennai for a Forecast & Capacity Planning Specialist. The specialist will be responsible for analyzing and predicting demand to ensure proper capacity planning. Additional tasks include data analysis, coordination with various departments to align capacity with customer demand, and generating regular reports on forecasting accuracy and capacity utilization. The role requires effective communication with stakeholders to optimize operations and manage resources efficiently.

Responsibilities:

The Forecast & Capacity Planning Specialist is required to establish strong relationships

with all the key stakeholders in operations and across the business.

Required to assist and support the stakeholders to achieve operations KPIs and strategic objectives.

To  ensure the optimisation of resource by effective management of forecasting and capacity

planning across all lines of business.

To act as leader within the WFM team supporting all services to our operations to ensure we succeed as a team.

This role is a fully office-based role and has varied hours (UK shifts),

and weekends  (only if required) to support international operation.

∙You will take leadership responsibility for developing accurate forecasts for our

multi-lingual and multi-channel business.

∙Leading weekly and monthly reviews with stakeholders and management

team showing forecasted performance for long term future (4-26 weeks), while

also identifying risks.

∙Work closely with sales and marketing team and impact assess any changes in

strategy to the service we give to our customers

∙Track actuals against all forecasts and assumptions and improve accuracy and escalate operational performance risks

Continually provide recommendations to drive efficiency and recruitment

plans to ensure we have the correct resource to meet our service KPI's

∙Take a lead role in process improvement and KPI development.

∙Coordinate and interact with internal and external integrated partners

regarding forecasting and adjusting where necessary to balance client and

operational goals.

∙Understanding the needs of stakeholders at differing levels of authority (from agent to executive team).

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