Senior Executive
1 week ago
Job Description
- Deliver superior customer service by providing in-depth product and service knowledge efficiently and respectfully
- Responsible for reviewing and ordering HOI document, Vesting information and Payoff Statement.
- Recognizing issues that involve privacy and security.
- Must be able to take follow up on pending request.
- Ensure customer interactions meet or exceed company standards for professionalism, problem-solving, and satisfaction.
- Document customer interactions and resolutions accurately in system
- Adhere to all company policies and procedures, including data privacy and security standards
- B2B calling offices for required document in order to complete the loan file
Desired Skill
- High impact communication skills - strong oral and written communication skills
- Multitasking: Able to create note (type) along with answering the call.
- Verbal clarity (e.g., grammar, idioms, pacing, accent, etc.)
- Strong problem-solving skills and a customer-centric approach
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