ELLT Academic Operations Coordinator

2 weeks ago

Mumbai, Maharashtra, India Oxford International Education Services Full time ₹ 1,80,000 - ₹ 2,70,000 per year

Job purpose

Language Testing has become a cornerstone department for the Oxford International Digital Institute, and with continued growth our operational and academic capacity needs to increase. This role will oversee the daily tasks required to ensure high-quality delivery to both students and partners, while forming part of the development group to continue our drive to improve both test engagement and usage.

Main duties and responsibilities

Academic Administration

· Work across the academic support inbox and respond to emails on a daily basis from candidates helping them with academic based queries.

· Investigate cases of suspected malpractice during the speaking test.

· Investigate cases of AI detection / plagiarism in written tests.

· Complete ID checks on exams to verify candidate authenticity using TrustID reports to help support investigations.

· Investigate all suspected cases of attempted cheating in the exam helping to support the wider team with outcomes that can be communicated directly to candidates.

· Work with members of the Operations and Student Support team to help resolve issues and queries from candidates.

Other

· Contribute to the academic running of the ELLT including responding to all academic issues from examiners, and candidates.

· Operate as a flexible team member and provide a high level of customer service to students and staff connected with OIDI.

· To contribute to the overall ethos, work and aims of OIDI.

· Carry out any other duties that may reasonably be required by the manager.

Qualifications - Educated to degree level

· Should hold certified TEFL qualification (CELTA / TESOL or above)

· Good numeracy and literacy skills

Competence in Microsoft Office and other IT applications

Experience and knowledge -

· Must have solid CEFR knowledge

· Must have minimum of 2 years assessment experience working with Cambridge, IELTS or similar Familiar with online platforms used for teaching and/or testing

· Must have at least 5 years of EFL teaching experience with at least 2 years of exam preperation

· Experience with video conferencing programmes such as Zoom

Skills and abilities -

· Excellent oral and written communication skills in English

· Able to build rapport and credibility quickly

· Strong IT skills with a sound knowledge of Microsoft Office, especially excel

· Excellent organisational skills with the ability to organise and prioritise a varied workload

· Proven ability to work to deadlines and work under pressure

· An excellent eye for detail and the ability to work accurately and efficiently

Job Type: Full-time

Pay: ₹25, ₹35,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: Remote

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