Quality Analyst

2 days ago

Chandigarh, Chandigarh, India Navi Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year

About Navi

Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.

Founders: Sachin Bansal & Ankit Agarwal

Know what makes you a Navi_ite :

1. Perseverance, Passion and Commitment

  • Passionate about Navis mission and vision
  • Demonstrates dedication, perseverance, and high ownership
  • Goes above and beyond by taking on additional responsibilities

2. Obsession with high-quality results

  • Consistently creates value for the customers and stakeholders through high-quality outcomes
    • Ensuring excellence in all aspects of work
  • Efficiently manages time, prioritizes tasks, and achieves higher standards

3. Resilience and Adaptability

  • Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility.

Key Roles and Responsibilities:

The primary responsibility of this role is to conduct thorough field audits to ensure the accuracy and quality of customer visit details recorded by our collection agents.

  • Field Visits: Regularly visit customer locations to verify the accuracy of information recorded by collection agents, including customer contact details, visit dates, and outcomes.
  • Data Verification: Cross-reference field visit data with the information captured in our system to identify discrepancies and inconsistencies.
  • Quality Assessment: Evaluate the quality of customer interactions and the effectiveness

    collection efforts.
  • Reporting: Prepare detailed audit reports that highlight findings, recommendations, and areas for improvement.
  • Training: Assist in developing training materials and conducting training sessions for

    collection agents to enhance their understanding of audit standards and best practices.
  • Compliance: Ensure adherence to company policies, procedures, and regulatory

    requirements.

Key Skills & Qualifications Required:

  • 1+ years of experience in field work (which required traveling in field on a daily basis)
  • Proven experience in field auditing or a related role (preferred not mandatory)
  • Valid driver's license and reliable transportation (mandatory)
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Proficiency in using computers and relevant software (e.g., CRM systems, data analysis tools)
  • Ability to work independently and as part of a team
  • Experience in the collections industry (preferred)
  • Knowledge of relevant regulatory requirements (preferred)
  • Familiarity with geographic territories where audits will be conducted (preferred)

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