Current jobs related to Quality Analyst - Chandigarh, Chandigarh - PrepLadder

  • Quality Analyst

    4 weeks ago

    Chandigarh, Chandigarh, India PrepLadder Full time

    About the Organization:Headquartered in Chandigarh, PrepLadder is India's largest online learning platform for toughestmedical entrance exams. Incepted in 2015 by school friends – Dr. Deepanshu Goyal, Vitul Goyal and Sahil Goyal, PrepLadder was initially built to help medical students achieve their dream of cracking PG examination. We have been acquired by...

  • Project Manager and quality analyst

    7 days ago

    Chandigarh, Chandigarh, India Plodding Tech Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    JD for Projects Manager / Quality AnalystRequired Skills and Qualifications:Job Description: We are seeking a highly skilled and motivated IT Project Manager/Project Lead with a strong background in Agile and Scrum methodologies, coupled with hands-on experience in testing processes. The ideal candidate will manage project lifecycles, ensuring seamless...

  • Senior Quality Analyst

    2 weeks ago

    Chandigarh, Chandigarh, India Eminence Technology Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Job Summary:We are seeking aSenior Quality Analyst - Night Shiftwith in-depth experience in testingsoftware products—both web and mobile applications. The ideal candidate will have a strong command overmanual and automation testing, excellent attention to detail, and the ability to work closely with development and product teams in anight shiftenvironment....

  • Lead Quality Assurance Specialist

    1 week ago

    Chandigarh, Chandigarh, India beBeeAnalyst Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Description">We are seeking an experienced Quality Assurance Analyst to join our team. The ideal candidate will have a strong background in quality assurance and be able to ensure that our system implementation meets the highest standards of quality, reliability, usability, and performance.

  • Senior Quality Assurance Analyst

    2 weeks ago

    Chandigarh, Chandigarh, India Gallagher Full time

    IntroductionWe believe that every candidate brings something special to the table, including you So, even if you feel that you're close but not an exact match, we encourage you to apply. We'd be thrilled to receive applications from exceptional individuals like yourself.Gallagher, a global industry leader in insurance, risk management, and consulting...

  • Business Analyst or Project Coordinator

    1 week ago

    Chandigarh, Chandigarh, India Paras Technologies Full time ₹ 2,00,000 - ₹ 5,00,000 per year

    Overview: As a Business Analyst, you will play a pivotal role in facilitating the successful planning, execution, and completion of various projects within our organization. You will work closely with project managers, team members, and stakeholders to ensure that projects are delivered on time, within scope, and meet the highest quality standards. This...

  • Business Analyst

    2 weeks ago

    Chandigarh, Chandigarh, India Aspire Talent Innovations Full time

    Work Timings : US TimingsRole : Sr. BA IDM consultantsExperience : 7+ yearsPIAM Implementation Business Analyst Overview : Our organization is seeking experienced candidates for the role of PIAM Implementation Business Analyst. If you are looking for an engaging and dynamic work environment, please review the qualifications and responsibilities outlined...

  • Senior Software Quality Assurance Specialist

    2 weeks ago

    Chandigarh, Chandigarh, India beBeeQuality Full time ₹ 90,00,000 - ₹ 1,80,00,000

    As a key member of our Centre of Excellence in India, you will play a vital role in ensuring the quality and reliability of our system implementation and maintenance activities.Job OverviewThe Senior Quality Assurance Analyst is responsible for examining business and functional/system requirements to ensure they meet established standards of quality,...

  • Senior MM/Warehouse Management Analyst

    1 week ago

    Chandigarh, Chandigarh, India beBeeSeniorAnalyst Full time

    Job DescriptionThe Senior MM/WM Analyst Role Overview:Lead the implementation of SAP MM & WM solutions, ensuring high standards are met.Collaborate with internal and external counterparts to drive continuous improvement and alignment across teams.Audit third-party processes to maintain quality and compliance.Design and implement SAP MM & WM configuration and...

  • Pre-Sales Analyst

    2 weeks ago

    Chandigarh, Chandigarh, India Net Solutions Full time US$ 80,000 - US$ 1,20,000 per year

    Location: IT Park, ChandigarhExperience: 3+ yearsFunction: Pre-Sales | Proposal Management | Requirement Analysis | Client SolutionsIndustry: IT ServicesRole OverviewWe are looking for a passionate and detail-oriented Presales Analyst to support our business development efforts by aligning client needs with effective digital solutions.You will work closely...

Quality Analyst

4 weeks ago

Chandigarh, Chandigarh, India PrepLadder Full time

About the Organization:

Headquartered in Chandigarh, PrepLadder is India's largest online learning platform for toughest

medical entrance exams. Incepted in 2015 by school friends – Dr. Deepanshu Goyal, Vitul Goyal and Sahil Goyal, PrepLadder was initially built to help medical students achieve their dream of cracking PG examination. We have been acquired by Unacademy in 2020.

We aim to provide quality education which is easily accessible to everyone.

Our purpose is to ensure that "Every student, everywhere, reaches their highest potential" Categories we cater in: Medical (NEET PG, FMGE, NEET SS) PrepLadder has close to two million sign ups/1858691 to be precise. Our #Phenomenal strength with core values of Ownership, Transparency, Agility, and a People First Culture is what makes us stand apart from the rest. You are encouraged to go through our website and know more about PrepLadder before the interview.

https://prepladder.com/

Key responsibility:

Responsibilities:


• Conduct regular quality assessments and audits of customer support interactions, including phone

calls, emails, and chat conversations.


• Evaluate support team members' adherence to established processes, guidelines, and customer

service standards.


• Provide constructive feedback to support agents to enhance their performance and ensure

consistent service quality.


• Collaborate with team leaders and managers to identify areas for improvement in support

processes and workflows.


• Create and maintain detailed reports on quality metrics, highlighting trends and areas for

improvement.


• Assist in the development and implementation of training programs for support team members.


• Participate in calibration sessions to ensure consistency in quality evaluations across the support

team.


• Stay updated on industry best practices and trends in customer support to enhance the overall

quality of service.

Requirements:


• Previous experience as a Quality Analyst or in a similar role within a customer support environment.


• Strong analytical and problem-solving skills with an attention to detail.


• Excellent communication skills, both written and verbal.


• Ability to provide constructive feedback and coach team members for continuous improvement.


• Familiarity with quality assurance methodologies and tools.