IT Engineer

1 week ago

Hyderabad, Telangana, India piHappiness Full time

Company Description

piHappiness is a customer feedback management system available on iPad and Android tablets, allowing businesses to create customized feedback forms and collect feedback in-person or via survey kiosks. The platform provides real-time reporting and alerts, enabling businesses to monitor every customer feedback, swiftly resolve issues, and improve customer experiences. piHappiness offers insightful reports and an easy-to-use response inbox to help analyze and take action on customer feedback.

Role Description

This is a full-time, on-site role for an IT Engineer located in Hyderabad. The IT Engineer will be responsible for daily troubleshooting, providing technical support, and maintaining network security. Additional responsibilities include ensuring network performance, managing hardware and software configurations, and supporting end-users. The IT Engineer will also work closely with other teams to identify and implement technological solutions to enhance the company's operations.

Qualifications

  • Strong Troubleshooting and Technical Support skills
  • Experience in Information Technology and Networking
  • Knowledge of Network Security principles and practices
  • Excellent problem-solving and communication skills
  • Ability to work independently and collaboratively in a team environment
  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • Relevant certifications such as CompTIA Network+, CCNA, or similar are a plus

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