Contact Center Specialist

4 days ago

Noida, Uttar Pradesh, India Ameriprise Financial Full time

The candidate will be responsible to work with advisors and clients regarding service issues, requests, policies, procedures, and information on accounts. Direct communication with clients and advisors to assist them with their queries, open issues and resolve high level problems over the phone in timely manner. Emphasis is on creating and delivering a unique client experience that defines and differentiate advisors' practices. To provide brilliant customer service by responding to advisor and client inquires in fact pace, customer-focused environment.

Key Responsibilities

  • First point of contact regarding service issues, troubleshooting, and enter complex service requests into appropriate systems for resolution
  • Educate clients and advisors on newly implement services, systems, or procedures for efficient self-service
  • Process complex service transactions, or resolve account service casework, which have been initiated by web-based or paper forms utilizing computer applications in a timely manner in order to meet/exceed Service goals
  • Interact directly with customers, inbound/outbound phone queue, to provide accurate and immediate solutions to transaction and service request. Utilize internal computer applications and enter all information in the appropriate system
  • Participate in Team meetings, huddles, and brainstorming sessions to discuss process updates, operational issues and identify process improvement opportunities

Required Qualifications

- Graduate/ Post- Graduate in finance / commerce/ business management/ operations discipline

  • Minimum 1-3 years of relevant work experience
  • Strong written and spoken communication skills
  • Ability to explain complex policies or concepts in time bound manner
  • Excellent customer service skills
  • Ability to explain complex policies or concepts in a straightforward, easy-to-understand manner

Preferred Qualifications

Up to 3 years of customer service experience

  • Exposure to Financial services industry with knowledge of products and services in Securities, Operations & Insurance sector

FINRA Licensing - Incumbent may also be required to clear certifications like SIE & Series 6

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm's focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You'll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time

Full time

Timings

(8:00p-4:30a)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Client Service

  • AWS Contact Center

    2 days ago

    Noida, Uttar Pradesh, India T&m Full time

    T & M Services Consulting Pvt. Ltd.Roles :- AWS Contact Center (Noida Location)job location :- Noida locationsalary : L yrs)Manage and Maintain CCP:AWS Management Console: For provisioning and management of the Amazon Connect instance.Amazon CloudWatch: For monitoring and logging performance and activity metrics.AWS Identity and Access Management (IAM): For...

  • Call Center Agent

    6 hours ago

    Noida, Uttar Pradesh, India Adroitserve Full time

    Company Description Make Adroitserve your guide to finding high quality and cost effective offshore: call centers, software, BPOs, KPOs, HR, legal process outsourcing (LPOs), data entry, accounting, SEO, web design, web development, medical billing, medical transcriptions, and more Whether you are looking for Indian software providers, Filipino call centers,...

  • Sales And Marketing Specialist

    1 week ago

    Noida, Uttar Pradesh, India Infotech Edge Pvt Ltd. Full time

    Company DescriptionInfotech Edge Pvt. Ltd. is dedicated to bridging the gap between current workforce skills and industry needs. In today's fast-paced, dynamic world, skills can quickly become obsolete, making tailored skill-based training essential for both employees and employers. Our education center focuses on students, offering services like skill-based...

  • Specialist, Telecom Engineering

    4 days ago

    Noida, Uttar Pradesh, India Fiserv Full time

    Calling all innovators – find your future at Fiserv.We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card,...

  • Call Center Executive

    4 days ago

    Noida, Uttar Pradesh, India SAMISH TECHNOSOFT PRIVATE LIMITED Full time

    Job Title:Customer Support & Booking Agent – Cab Rental Aggregator (Voice-Based)*Location*: Work-from-Office (India)*Type*: Full-time*Languages Required*: English*Shift*: Rotational / Day & Evening Shifts*Compensation*: Fixed + Incentives per bookingAbout the Role:We are building a voice-first cab rental platform where customers book rides by calling us...

  • Bus. Systems Analysis Specialist

    2 days ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    Req ID: 349170NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Bus. Systems Analysis Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Job Title: M365...

  • Bank Reconciliation Specialist

    1 week ago

    Noida, Uttar Pradesh, India West Center Hospitality Ops LLC Full time

    Job Title: Bank Reconciliation Specialist (U.S. Accounting – Night Shift)Location: Noida (On-site)Experience Required: Minimum 6 months in Bank Reconciliation / U.S. AccountingShift: Night Shift (U.S. Hours)Preferred: Candidates comfortable with night shifts (Male candidates preferred due to night-shift operational requirements)Employment Type:...

  • Occupational Therapist

    2 weeks ago

    Greater Noida, Uttar Pradesh, India Brain Light Child Development Center Full time ₹ 6,00,000 - ₹ 24,00,000 per year

    Job Title: Occupational TherapistLocation: Brain Light Child Development CenterPosition Type: Full-TimeExperience Level: Fresher to 5 YearsStart Date: Immediate OpeningAbout Brain Light Child Development Center:At Brain Light Child Development Center, we are dedicated to helping children reach their highest potential by providing individualized,...

  • Bus. Systems Analysis Specialist

    4 hours ago

    Noida, Uttar Pradesh, India NTT DATA North America Full time

    Req ID: NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Bus. Systems Analysis Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Job Title: M365 Governance and...

  • Lead Generation Specialist

    2 days ago

    Noida, Uttar Pradesh, India Kozent Tec Full time

    Panacea Smart Solutions is seeking a dynamic Presales Executive to support our sales team and drive qualified leads across our portfolio of services. This role requires a combination of excellent verbal and written both communication skills and interpersonal skills, focusing on delivering customized solutions for our diverse offerings, including, Medical...