ServiceNow Technical Lead
4 days ago
Job Title : ServiceNow Technical Lead
Location : Bangalore, Karnataka, India
Experience : 8 to 12 Years
Shift : Flexible
Job Overview :
Key Responsibilities :
- Architect, develop, and maintain ServiceNow applications, modules, and integrations.
- Translate business outcomes into technical specifications and workflows.
- Define and enforce development, security, documentation, and system health standards.
- Lead regular patching, upgrade planning, and implementation efforts.
- Conduct quality assurance, test planning, execution, and defect resolution.
- Ensure platform stability through health monitoring, remediation, and performance management.
- Lead DevOps implementation for ServiceNow (CI/CD, ATF, Git integration).
- Build complex workflows, business rules, client/server scripts, and automations using Flow Designer.
- Develop robust integrations using REST/SOAP APIs, Integration Hub, MID Servers, and third-party connectors (Microsoft, AWS, Azure, Jira, etc.).
- Maintain and enhance CMDB health and discovery capabilities with ITOM modules.
- Identify automation and digitization opportunities for process improvement.
- Prepare and maintain detailed technical documentation, architecture diagrams, and user guides.
- Ensure platform compliance with IT security, data privacy, and audit requirements.
- Mentor junior developers and conduct code reviews to ensure best practices.
- Provide on-call production support and ensure timely resolution of incidents.
- Stay current with ServiceNow releases, recommending and implementing platform enhancements.
Required Qualifications :
- Bachelors degree in Computer Science, Information Systems, or related technical field (or equivalent experience).
- 8+ years of progressive experience in ServiceNow development and platform architecture.
- Strong expertise in Configuration Management, CMDB, and CSDM.
- Hands-on experience with ITSM, ITOM, IRM/GRC, and other key ServiceNow modules.
- Proven experience with Agile/Scrum methodologies.
- Strong scripting skills in JavaScript, Glide API, and working knowledge of HTML, CSS, and AngularJS.
- Experience with Integration Hub, REST/SOAP APIs, OAuth2, and MID Servers.
- Exposure to AI Search, Virtual Agent, Performance Analytics, and Predictive Intelligence.
- Familiarity with App Engine Studio, UI Builder, and Workspaces.
- Strong understanding of data modeling, process automation, and scalability strategies.
- Excellent communication and stakeholder management skills.
Certifications :
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
Preferred Attributes :
- Experience with HRSD, CSM, Citizen Development, and/or custom scoped applications.
- Proven ability to lead end-to-end project execution, engaging cross-functional teams effectively.
- Experience with enterprise-level upgrades and release readiness testing.
- Curious mindset and commitment to continuous learning and innovation within the ServiceNow ecosystem.
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