Assistant General Manager- Housekeeping

1 day ago

Bhubaneshwar, Odisha, India Mayfair Hotels & Resorts Full time

Job Summary:

The Assistant General Manager- Housekeeping is responsible for overseeing and managing the daily operations of the housekeeping department, ensuring that all guest rooms and public areas are clean, well-maintained, and stocked with supplies. This role involves supervising housekeeping staff, coordinating with other departments, maintaining inventory, and upholding high standards of cleanliness and safety.

Key Responsibilities:

  1. Staff Supervision and Training:

  2. Lead, train, and motivate the housekeeping team to ensure efficient operations.

  3. Schedule shifts and assign tasks to housekeeping staff.
  4. Monitor and evaluate the performance of housekeeping staff and provide ongoing feedback and training.

  5. Quality Control:

  6. Inspect guest rooms, public areas, and back-of-house spaces regularly to ensure cleanliness and maintenance standards are met.

  7. Implement and enforce cleaning protocols, hygiene procedures, and safety guidelines.
  8. Address and resolve guest complaints or issues related to housekeeping services.

  9. Inventory Management:

  10. Oversee the ordering and inventory of cleaning supplies, linen, and other necessary products.

  11. Maintain cost control by tracking usage, minimizing waste, and ensuring the efficient use of resources.
  12. Coordinate with suppliers for timely delivery of goods.

  13. Budget Management:

  14. Assist in the preparation and management of the department s budget.

  15. Monitor expenses to stay within budget constraints and identify cost-saving opportunities.

  16. Collaboration with Other Departments:

  17. Work closely with the front desk, maintenance, and other departments to ensure seamless guest service and communication.

  18. Coordinate with the front desk to prioritize rooms for cleaning based on guest check-in/check-out times.

  19. Health and Safety Compliance:

  20. Ensure compliance with health and safety regulations, including proper use of cleaning chemicals and safety equipment.

  21. Conduct safety training for the housekeeping staff and make sure all safety procedures are followed.
  22. Maintain accurate records related to safety and hygiene inspections.

  23. Guest Satisfaction:

  24. Ensure that rooms and public areas meet the cleanliness standards expected by guests and the hotel.

  25. Respond promptly and efficiently to special guest requests.

  26. Administrative Duties:

  27. Maintain accurate records of staff attendance and performance evaluations.

  28. Prepare reports on housekeeping activities and departmental performance.

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