Community Manager/Workplace Experience Lead

Job Role:

Workspace Experience Lead

Do you always look for the positives in life? If so, wed like you to come and join our team as an Workspace Experience Lead.

Our goal is to be a host in the new workspace of the future, providing a sense of connection and belonging to all employees; one that cares for the environment as well as enabling people to thrive and be their best selves at work.

Joining our team as a Workspace Experience Lead, you will help build and lead a conscious, inclusive and social place, where we can all be at our best.

You will delight our colleagues and visitors by providing and leading an exceptional hospitality experience at every touchpoint.

We always:

Choose to be tactful in all interactions, caring about the happiness of others.

Happy and open, true to ourselves and others. Resonating positivity good vibes only.

We are responsible and care about owning challenges. Our word is a promise we never break.

We are creative and innovative in ways when problem solving.

Choose to be colourful and high spirited. We are vibrant, energetic, and enthusiastic in delivery.

Empathy practitioners. Choose to listen and understand your needs and ensure we have provided everything you need to succeed.

Experience Leads' primary goal is building a sense of community within the workspace & create memorable experiences through a connected future workspace (onsite, at home or third space).

The Experience team creates a welcoming atmosphere and is the primary point of contact for colleagues and their visitors. The core focus is to provide an unrivalled experience, support space operations, as well as organise a variety of community-driven events. This includes the support other ERG events as well as promoting awareness and ways to host more events sustainably.

Community Engagement: You will base yourself within the business and be recognised as the "go-to person" for any workspace-related assistance and enrolment in workspace events. The role is defined by working to the following key principals:

- Deliver an exceptional workspace experience to our colleagues.  Create a welcoming, and engaging office environment for colleagues and their visitors.

- Take ownership of the experience in all workspace services that support colleagues within the hybrid workspace. Ensure that the space is maintained to a high standard and have no complaints around experience.

- Build relationships with a workspace committee by engaging them through a monthly forum.

- Drive and develop the community by organising engaging, popular events that supports the bank's sustainability, diversity, equity, and inclusion goals.

- Understand the needs of the business and what drives the businesses you support.

- Create a culture of Community Well Being, supporting and guiding colleagues through the challenges & opportunities of the new workspace environment.

- Support and collaborate with the Workspace Team to deliver the shared vision.

- Leverage MyDay to engage both onsite and remote employees. Drive adoption by ensuring workspace information, day-to-day updates and events remain relevant and engaging to all users.

Day to Day Operations – Colleague Experience:

- Develop a strong relationship with the in-country stakeholders and an understanding of the needs of the colleagues to enhance the colleague experience.

- Create a collaborative environment amongst colleagues across the workspace promoting Future of Work behaviours and drive community engagement between colleagues.

- Spatial awareness: support the Workspace Experience Lead with collecting and analyzing workspace data (subjective, objective and ethnographically) to improve the workspace experience for colleagues.

- Engage with colleagues to understand workstyle behaviors and highlight recommendations to the Workspace Experience Leadon how to improve the overall employee experience.

- Be updated on current MyDay initiatives, support colleague utilization & drive adoption as required.

Space Activations, Events & Content:

- Synergise event initiatives and messaging on shared goals with local ERGs, HR, and service providers with the use of partnerships with local enterprises and suppliers.

- Enhance community engagement by immersing yourself within the work profile of each business to communicate and promote events and offerings.

- Creatively utilize digital signages and communication displays to engage colleagues within the workspace via direct ownership or active collaboration with local stakeholders.

- Create monthly newsletter to connect with all users and to promote community activities.

- Work alongside the Catering Team to brainstorm and organise F&B initiatives that cater to the community's interests, ERG goals & local festivities.

Reporting

- Provide the Country Lead and Regional teams with weekly updates on the workspace experience, event & activation calendar, workspace observations and other relevant affairs.

- Create monthly report on engagement activities, space activation events via Digital Wallpapers, as well as workspace utilisation or under-utilisation and sentiment analysis via ethnographic research.

You should:

- Have outstanding confidence and strong networking skills.

- Have a passion for and understanding of the Future of Work (FoW) model.

- Have a great sense of teamwork, accountability, mindfulness, and the willingness to go the extra mile for the users and your team.

- Have strong verbal and written communication skills.

- Understand how to interpret and use feedback to increase service levels and enhance key touch points. Be competent in translating feedback data.

- Be knowledgeable about current and future technology resources that are available in the industry to offer an enhanced hybrid service.

- Be exceptionally organised and well-versed in multitasking.

- Be able to handle pressure, think quickly and remain level-headed.

- Have an energetic, cheerful, and outgoing personality.

Experience and requirements:

- University Degree holder is an advantage.

- 5+ years of relevant experience in customer service, events, sales, or related industries.

- Prior experience in co-working, corporate real estate or start-up experience would be an advantage.

- Proficient computer skills such as MS office and email etiquette.

- Flexible to work in shifts.

- Excellent communication skills (both verbal and written). Working proficiency in English & local language is an advantage.

- Good negotiation skills, coordination, and networking capability.