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ServiceNow Application Development
2 weeks ago
Key Responsibilities:
- Enhance and support the ServiceNow platform
- Integrate ServiceNow with other corporate applications via web services, mid server, email etc
- Prepare test cases, automate them and execution of test cases
- Translate design comps and other specifications into working code
- Build responsive web applications
- Develop middleware API calls for mobile/web applications
- Server side scripting in Apache/Jelly/ServiceNow proprietary
Required Skills & Experience:
- 4-8 years of relevant experience in ServiceNow.
- Design, configure and customize ServiceNow platform for Mercedes Benz in one or more of the following modules:
- ITSM / ITOM, Service Request Management, Integrations, Custom reporting, Customer Service Management, Service Portal.
- Experience in working in an agile environment following agile practices.
- Contribute in all phases of the development lifecycle.
- Prepare and produce releases of software components
- Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review
- Have good knowledge about integrations to external tools.
- Solve complex business problems by engineering existing, and new algorithms.
- Experience developing custom applications within the ServiceNow platform.
- Experience in configuration of ITOM, ITBM modules , service requests portals, service catalogs etc.
- Experience in ServiceNow customizations including Server and Client Scripts, UI Action,workflow administration, data import etc.
- Hands on experience on web based languages (AngularJS 1.xx ,JavaScript, CSS, Jelly, XML, HTML and Glide).
- Experience integrating ServiceNow with other platforms (though APIs like SOAP / REST and other related applications.
- Experience in set up of ServiceNow integration (LDAP/SSO Email etc ).
- Experience in gathering requirements and implementing them.
- Experience in writing test cases, automated tests in ServiceNow.
- Modify, Add, Change Forms, Fields, UI Actions
- Administrative aspects of ServiceNow would be an added advantage.
Qualifikationen
Education Qualifications
- Bachelors degree in Computer Science, Information Technology, Engineering, or a related field
- Masters degree or relevant certifications in ServiceNow or IT service management (preferred but not mandatory)
- Relevant certifications such as:
- ServiceNow Certified System Administrator
- ServiceNow Certified Application Developer
- ITIL Foundation Certification (advantageous)
Preferred Qualifications (Good to Have)
- Experience with other ServiceNow modules like HR Service Delivery, Security Operations, or Governance, Risk, and Compliance (GRC)
- Knowledge of cloud platforms (AWS, Azure, Google Cloud) and cloud integrations
- Familiarity with containerization and orchestration tools (Docker, Kubernetes)
- Understanding of DevOps practices and tools (Jenkins, Git, Ansible)
- Experience with scripting languages beyond JavaScript (e.g., Python, PowerShell)
- Exposure to mobile app development frameworks or technologies
- Knowledge of cybersecurity best practices and data privacy regulations
- Strong analytical, problem-solving, and communication skills
- Experience working in global distributed teams and multicultural environments
