Team Leader, Diamond Services

24 hours ago

Bengaluru, Karnataka, India Check Point Software Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Why Join Us?

The incumbent will be in charge of the APAC Diamond Services team and ensure that the customer experience delivered to our VIP customers are of the highest standards and aligned to our company values. This role would suit an experienced leader with an excellent track record in driving business forward by building a talented team, creating positive experiences and highest service level to Check Point customers. The incumbent will be part of a Global Service organization and functionally cohesive with the India TAC Leadership team and a key contributor towards business growth in the cybersecurity service industry.

Key Responsibilities

The objective of the Team Manager is to provide team leadership and the highest level of customer service to Check Point's worldwide client base.

  • Ensure that the highest level of customer satisfaction is met at all times through defined practices and policies. Facilitate and participate in customer conference calls and all areas of managing customer interactions.
  • Ensures management of customer expectations, resolution of technical issues in a timely manner and high-quality of service by his/her team.
  • Lead staff to meet their target objectives through continual communications and metric reviews.
  • Formulate staffing requirements, employee development, training needs, coaching and counseling, etc. to ensure that direct reports have the skill and knowledge base to undertake job responsibilities and develop career paths.

Qualifications

  • Previous management experience in a technical role is preferred. A trusted people leader with a proven track record in building and leading a high-performing technical support team.
  • 10+ years of relevant technical work experience.
  • 8+ years of relevant experience working in a TAC environment. Past experience working as a Technical Account Manager (TAM)/Hi-Touch Support/CFTS Engineer or similar Technical Role that handles account based support models is a Must.
  • 3+ years of Check Point or IT security experience preferred.
  • General knowledge and understanding of networking and security.
  • Knowledge of common operating systems.
  • Ability to manage multiple tasks and priorities.
  • Pragmatic communicator - Strong verbal, written and interpersonal skills.
  • Ability to write business objective reports and customer presentations.
  • Business savviness and collaboration with Sales to promote service.

  • Lead - Grader (Diamond Retail)

    7 days ago

    Bengaluru, Karnataka, India Titan Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Requirements The role is responsible for evaluating and grading diamonds based on the globally recognized 4Cs — Cut, Clarity, Color, and Carat — ensuring adherence to strict quality standards. The role demands precision, consistency, and integrity in grading processes, supporting product excellence and customer trust in a high-value, luxury product...

  • Team Leader

    22 hours ago

    Bengaluru, Karnataka, India Closing Gap Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Title :Team Leader (Voice & Chat Operations)Shift:RotationalLocation: BangaloreExperience:-Minimum 2 to 6 years of experiencein BPO / Customer Support / Operations Management, with at least 1 year in a team leader or supervisory role.About the RoleWe're looking for an experiencedTeam Leaderto manage, mentor, and motivate a team of customer advisors...

  • Team Leader

    2 days ago

    Bengaluru, Karnataka, India RJN & Associates Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionRJN & Associates, established in 2018, is dedicated to delivering tailored financial solutions that empower growth and help clients achieve their goals. Offering a comprehensive suite of assurance, advisory, and tax services, RJN & Associates provides expertise across various industries to ensure client success in a dynamic business...

  • Team Leader

    2 weeks ago

    Bengaluru, Karnataka, India Firstsource Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About FirstsourceFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.We are trusted brand custodians...

  • IT Team Leader

    1 week ago

    Bengaluru, Karnataka, India SolarEdge Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Are you ready to power the future?At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide.Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making...

  • IT Team Leader

    1 week ago

    Bengaluru, Karnataka, India SolarEdge Full time ₹ 1,20,000 - ₹ 6,00,000 per year

    Are you ready to power the future?At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making...

  • Team Leader

    23 hours ago

    Bengaluru, Karnataka, India Prerana Motors Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    TEAM LEADER - InsuranceLeading automobile dealership for Tata Motors Ltd. looking for a talented professional to join the Motor Insurance Renewal team at Bangalore.You will be responsible for leading and monitoring the renewal team, preparing reports and increasing productivity through targeted plans.Skills and Qualifications:· B.Com/ BBA Graduate with...

  • team leader

    2 weeks ago

    Bengaluru, Karnataka, India Hyatt Centric Hebbal Bangalore Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    SummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Team Leader - Outlet is responsible to assist the Outlet Manager in ensuring that the outlet is managed efficiently according to the...

  • Team leader

    2 weeks ago

    Bengaluru, Karnataka, India tansi fintech Full time ₹ 2,16,000 - ₹ 2,64,000 per year

    We are looking for a result-driven team leader to be responsible for monitoring and supervising a team of consultants to achieve the organization's objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that...

  • Team Leader- Customer Service, Seller Support

    4 days ago

    Bengaluru, Karnataka, India Resource Drive Consulting Full time ₹ 5,00,000 - ₹ 7,20,000 per year

    Team Leader Customer Service: Minimum 4 Years Of Experience with Minimum 1 Year Of Experience As A Team Leader in Inbound Customer Service Voice Process is Mandatory, where managed Team Of Customer Service Associates And Teams AHT, Shrinkage, SLA & Attrition and Possess Good Communication Skills In English.CTC Upto 5 LPA.____Team Leader Seller Support :...