Application Administrator

2 weeks ago

Kolkata, West Bengal, India Aqb Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are looking for a smart, proactive, and detail-oriented Application Administrator in managing enterprise applications. The role requires strong technical administration skills along with good communication ability to handle employee queries effectively. The candidate will support and configure ERP/CRM applications (including SugarCRM) and ensure smooth day-to-day operations of multiple business applications.

Key Responsibilities

  • Handle day-to-day application support tickets (~800 per week across the team).
  • Provide user access management (create, modify, disable users, manage roles & permissions).
  • Configure and support SugarCRM for different business needs (customization, workflows, reports).
  • Troubleshoot and resolve application-related issues, ensuring minimal downtime.
  • Collaborate with IT Infrastructure team for hardware-related requests (handled by a separate team).
  • Document recurring issues, solutions, and create user guides for knowledge sharing.
  • Coordinate with business users to capture requirements and implement application enhancements.
  • Work with vendors or external support teams for advanced troubleshooting/escalations.

Required Skills & Qualifications

  • 3-4 years of experience in Application Administration / ERP / CRM tools.
  • Strong knowledge of SugarCRM or other ERP/CRM platforms.
  • Ability to manage application configurations, workflows, and user access.
  • Good understanding of SQL for troubleshooting and reporting.
  • Experience working with ticketing/ITSM tools (e.g., ServiceNow, JIRA, Freshdesk).
  • Excellent communication skills (must interact effectively with end users and business teams).
  • Strong problem-solving skills and ability to handle high ticket volumes.
  • Proactive, smart, and able to work independently in a fast-paced environment.

Good to Have

  • Knowledge of application integrations with ERP/CRM tools.
  • Exposure to automation / scripting for recurring tasks.
  • Understanding of compliance and security best practices in application administration.

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