
Retail Store Manager
7 days ago
Key Responsibilities:
1. Sales & Revenue Generation
- Achieve monthly and annual sales targets set by management.
- Develop and implement strategies to increase footfall and conversion rate.
- Monitor team performance, identify areas of improvement, and provide coaching.
- Handle high-value customer transactions and build strong client relationships.
- Implement upselling and cross-selling techniques.
2. Team Management
- Lead, motivate, and manage the showroom staff including sales executives, visual merchandisers, and support staff.
- Conduct regular training on product knowledge, customer service, and sales techniques.
- Prepare staff rosters, manage attendance, and ensure staffing adequacy.
- Perform regular performance reviews and contribute to HR processes like hiring and onboarding.
3. Customer Experience & Relationship Management
- Ensure high levels of customer satisfaction through excellent service.
- Resolve customer complaints, returns, and queries efficiently.
- Build a customer database for future marketing initiatives and loyalty programs.
- Personally handle VIP clients and ensure personalized service.
4. Showroom Operations
- Ensure the showroom is clean, organized, and visually appealing at all times.
- Maintain optimal stock levels in coordination with inventory and warehouse teams.
- Supervise the accurate tagging of products with pricing and feature details.
- Ensure POS systems, billing processes, and documentation are accurately followed.
5. Visual Merchandising
- Oversee in-store display according to brand guidelines and seasonal campaigns.
- Coordinate with marketing and VM teams for store layout and theme changes.
- Monitor the effectiveness of displays and their impact on sales.
6. Reporting & Analysis
- Prepare daily, weekly, and monthly sales reports.
- Track KPIs such as footfall, conversion rates, average transaction value (ATV), etc.
- Analyze customer feedback, product trends, and competitor activity to make informed business decisions.
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